Manager Operations, Banking and Customer Due Diligence - Global Service Delivery


Technical Skills

  • Anti Money Laundering (AML)
  • Business Development
  • Compliance
  • Costing
  • Due Diligence
  • Internal Control
  • New Business Development
  • Operational Risk
  • Project Management

Job Description

Manager Operations, Banking and Customer Due Diligence - Global Service Delivery

Location: Asia Pacific-Hong Kong-Kowloon-Tai Kok Tsui

Some careers grow faster than others.
If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential.
Within HSBC Operations, Services and Technology, Global Service Delivery is a leader in the development of services and processes that are designed around the customer and enable the firm to demonstrate to regulators that its processes and ways of working will deliver consistently high standards of compliance.  Every day, customers all over the world are paying bills, buying homes and setting up companies and every day, Global Service Delivery teams are making sure all this happens smoothly.
We are currently seeking a high caliber professional to join our team as Manager Operations, Banking and Customer Due Diligence.
Principal responsibilities
  • Support new business development and change initiatives act as Subject Matter Expert for Banking Operation functions
  • Support Global Standard implementation for Banking Operation functions.
  • Provide country level insights into Global re-engineering initiatives and ensure that these are deployed across markets in close partnership with business and service delivery teams
  • Implement Global Service Delivery strategy in countries in cost and efficiency manners. Manage operational processing in onshore and offshore, ensuring service levels and quality expectations are met or exceeded
  • Establish Global Service Delivery operating model for Customer Due Diligence throughout the country, engaging with Businesses and Functions across the country to ensure consistent delivery of a cost effective Service Delivery Banking Operations proposition which meets customer needs
  • Support regional and in-country Banking Operations leadership to build a strong commercial and customer centric culture
  • Support developing strong business service competencies and capabilities working with Senior Operations Manager of Banking Operations and Customer Due Diligence
  • Maintain HSBC internal control standards, implement and observe Group Compliance Policy and maintain awareness of operational risk and minimize the likelihood of it occurring
  • Report Management Information and issues to management and support alignment of in-country and regional Banking Operations and Customer Due Diligence headcount and organization blue-print with Global Banking Operations blue-print, business framework and service catalogue
  • Ensure the highest level of support to meet ongoing business needs both during pre and post migration
  • Ensure awareness operational risk and its mitigation


  • University degree with proven experience in operations and project management with good knowledge of customer account opening and maintenance
  • Significant experience in banking industry, operations and project management
  • Knowledge of Hong Kong Monetary Authority Anti-Money Laundering and Counter-Terrorist Financing regulatory requirements
  • Strong operational knowledge, ability to work well under pressure and accept new challenges
  • Good capability to cope with competing customer situations and tight deadlines
  • Proactive and self-motivated approach with the ability to work independently, able to provide guidance and lead a team
  • Strong communication, interpersonal and problem-solving skills
  • Good spoken and written English and Chinese including Mandarin language skills  
You’ll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Employment TypeFull-time
Education LevelBachelor
LanguageEnglish, Cantonese, Mandarin (Putonghua)
HSBCPrivate Banking and Wealth Management

1 Queen's Road Central, Central

directions_walk6 mins walk from Central Station