- Customer Service
- Internal Control
- Life Insurance
- Product Design
- Risk Assessment
- Team Management
Manager, Life Insurance Operations - HSBC Insurance
Location: Asia Pacific-Hong Kong-Kowloon-Tai Kok Tsui
Some careers grow faster than others.
If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential.
HSBC Insurance provides a comprehensive range of life products and services to suit the every possible need of our personal, commercial, corporate, institutional and private banking customers. As a leader in new life insurance business and Hong Kong’s largest administrator of retirement schemes, the business serves this diverse client portfolio from its management offices in Hong Kong and through a wide network of banking, consumer finance and insurance subsidiaries throughout the Asia-Pacific region.
We are currently seeking a high caliber professional to join our team as Manager, Life Insurance Operations.
Ensure business objectives are delivered in accordance with procedures and service standard and the business operates in accordance with Group and regulatory compliance and with robust internal control
Regular review the administration procedures within the section to ensure all activities are processed in the most effective means and remain most effective at all times
Monitor the underwriting rules, guidelines and philosophies for maintaining market competitiveness as well as a prudence selection of life insurance risk
Create a customer friendly environment where processes and staff are sensitive to and concerned with the needs and issues of the customer and purse problem resolution with a sense of urgency
Underwrite large and unusually difficult cases for making the most appropriate risk assessment decisions for the company on some critical cases
Underwriting insurance applications for life business to ensure the company achieves risk commensurate with the product design and the price charged
Deliver excellent underwriting service to selected customer relating to their life and medical applications, service includes answering inquiry call from network and frontline
Initiate system enhancement for business growth and enhancing service efficiency
Handle ad hoc underwriting projects to enhance efficiency of the department
Handle global projects in accordance with requirements set
Manage the Central Administration Team
Bachelor’s degree in business or a related field
Experience in recommend alternative method of running the new business and life insurance operation and as underwriter think out of the box capabilities
Ability to work effectively under pressure with competing and rapidly changing priorities
Experience in team management with ability to coach, manage, lead and motivated teams to meet required objective
Self-motivated and proactive with the ability to prioritize with limited guidance
Excellent interpersonal, customer service and communication skills
Excellent English written and verbal communication skills
You’ll achieve more when you join HSBC.
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