Manager, Life Insurance Operations - HSBC Insurance


Technical Skills

  • Compliance
  • Customer Service
  • Internal Control
  • Life Insurance
  • Product Design
  • Risk Assessment
  • Team Management
  • Underwriting

Job Description

Manager, Life Insurance Operations - HSBC Insurance

Location: Asia Pacific-Hong Kong-Kowloon-Tai Kok Tsui

Some careers grow faster than others.
If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential.
HSBC Insurance provides a comprehensive range of life products and services to suit the every possible need of our personal, commercial, corporate, institutional and private banking customers. As a leader in new life insurance business and Hong Kong’s largest administrator of retirement schemes, the business serves this diverse client portfolio from its management offices in Hong Kong and through a wide network of banking, consumer finance and insurance subsidiaries throughout the Asia-Pacific region.
We are currently seeking a high caliber professional to join our team as Manager, Life Insurance Operations.
  • Principal responsibilities
  • Ensure business objectives are delivered in accordance with procedures and service standard and the business operates in accordance with Group and regulatory compliance and with robust internal control
  • Regular review the administration procedures within the section to ensure all activities are processed in the most effective means and remain most effective at all times
  • Monitor the underwriting rules, guidelines and philosophies for maintaining market competitiveness as well as a prudence selection of life insurance risk
  • Create a customer friendly environment where processes and staff are sensitive to and concerned with the needs and issues of the customer and purse problem resolution with a sense of urgency
  • Underwrite large and unusually difficult cases for making the most appropriate risk assessment decisions for the company on some critical cases
  • Underwriting insurance applications for life business to ensure the company achieves risk commensurate with the product design and the price charged
  • Deliver excellent underwriting service to selected customer relating to their life and medical applications, service includes answering inquiry call from network and frontline
  • Initiate system enhancement for business growth and enhancing service efficiency
  • Handle ad hoc underwriting projects to enhance efficiency of the department
  • Handle global projects in accordance with requirements set
  • Manage the Central Administration Team


  • Bachelor’s degree in business or a related field
  • Experience in recommend alternative method of running the new business and life insurance operation and as underwriter think out of the box capabilities
  • Ability to work effectively under pressure with competing and rapidly changing priorities
  • Experience in team management with ability to coach, manage, lead and motivated teams to meet required objective
  • Self-motivated and proactive with the ability to prioritize with limited guidance
  • Excellent interpersonal, customer service and communication skills
  • Excellent English written and verbal communication skills 
You’ll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Employment TypeFull-time
Education LevelBachelor
HSBCPrivate Banking and Wealth Management

1 Queen's Road Central, Central

directions_walk6 mins walk from Central Station