HSBC

Manager Global Standards - Retail Banking and Wealth Management

HSBC
Full Time
Junior (less than 3 years)
Bachelor
English, Cantonese

Job Description

Manager Global Standards - Retail Banking and Wealth Management

Location: Asia Pacific-Hong Kong-Hong Kong Island-Central

Some careers open more doors than others.
If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities.
Retail Banking and Wealth Management serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.
We are currently seeking a high caliber professional to join our team as Manager, Global Standards.
Principal responsibilities
  • Support the implementation of Global Standards program with focus on Customer Due Diligence programme
  • Assist to develop and implement Global Standards Communications plan both internal and external, and Training
  • Formulate and implement Customer Due Diligence staff communication plan to help embed Customer Due Diligence into daily operation
  • Drive and review customer communications strategy and facilitate the development of communications materials
  • Support to develop, review and localize training materials
  • Develop service protocols to support project of different nature covering regulatory and compliance, Global Standards, Business Risk and Control Management and Business Transformation
  • Design, develop and covering communication deck, scripts, customer contact approach, project benefits and action required, Frequent Asked Questions for effective execution by frontline 
  • Anticipate and meet frontline and customers’ needs and expectation in service protocol development
  • Ensure the service protocol is presented and communicated in a user friendly and actionable manner to frontline

Qualifications

Requirements
  • Degree holder with proven track record in Retail Banking and Wealth Management
  • Solid experience in running regulatory, communications or training project
  • Strong creativity, negotiation and presentation skills
  • Proficiency in spoken and written English and Chinese
  • Persuasive and strong stakeholder management skills
  • Proficient in Microsoft office, especially PowerPoint
You’ll achieve more when you join HSBC.
 
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Technical Skills

  • Business Transformation
  • Compliance
  • Corporate Communications
  • Due Diligence
  • Microsoft Powerpoint
  • Training
  • Wealth Management