Manager Global Standards - Retail Banking and Wealth Management
Location: Asia Pacific-Hong Kong-Hong Kong Island-Central
Some careers open more doors than others.
If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities.
Retail Banking and Wealth Management serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.
We are currently seeking a high caliber professional to join our team as Manager, Global Standards.
Support the implementation of Global Standards program with focus on Customer Due Diligence programme
Assist to develop and implement Global Standards Communications plan both internal and external, and Training
Formulate and implement Customer Due Diligence staff communication plan to help embed Customer Due Diligence into daily operation
Drive and review customer communications strategy and facilitate the development of communications materials
Support to develop, review and localize training materials
Develop service protocols to support project of different nature covering regulatory and compliance, Global Standards, Business Risk and Control Management and Business Transformation
Design, develop and covering communication deck, scripts, customer contact approach, project benefits and action required, Frequent Asked Questions for effective execution by frontline
Anticipate and meet frontline and customers’ needs and expectation in service protocol development
Ensure the service protocol is presented and communicated in a user friendly and actionable manner to frontline
Degree holder with proven track record in Retail Banking and Wealth Management
Solid experience in running regulatory, communications or training project
Strong creativity, negotiation and presentation skills
Proficiency in spoken and written English and Chinese
Persuasive and strong stakeholder management skills
Proficient in Microsoft office, especially PowerPoint
You’ll achieve more when you join HSBC.
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- Business Transformation
- Corporate Communications
- Due Diligence
- Microsoft Powerpoint
- Wealth Management