Manager Customer Relationship Management - Retail Banking and Wealth Management


Technical Skills

  • Analytics
  • Budgets
  • Compliance
  • CRM
  • Marketing
  • Operational Risk
  • Sales
  • Translation

Job Description

Manager Customer Relationship Management - Retail Banking and Wealth Management

Location: Asia Pacific-Hong Kong-Hong Kong Island-Central

Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
Retail Banking and Wealth Management serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.
We are currently seeking a high caliber professional to join our team as Manager Customer Relationship Management.
Principal responsibilities
  • Assist the development of contact strategy to drive Propositions and business results
  • Drive the setting of Customer Relationship Management objectives, analytics and modeling priorities, and resourcing requirements working with Proposition, Products, Distribution, Marketing and Centre of Excellence
  • Drive the formulation of single customer view and industrialise customer centric initiatives with products and multichannel distribution for key Propositions or segments
  • Contribute to ensure a close alignment with Propositions, Products, Distribution, Marketing and Centre of Excellence to deliver Annual Operating Plan targets within budget and capacity constraints
  • Drive robust tracking or business impact assessment, and test and challenger action, including the hands on production of such assessment, or the specification for other functions to deliver, with Propositions, Products, Distribution, Marketing and Centre of Excellence and extend expertise to facilitate trade off evaluation, optimize and improve strategies.
  • Ensure adherence to policies and guidelines provided by Group
  • Identify local sales and service opportunities that are relevant and timely for key customer segments or groups, and provide Distribution and Marketing with leads, knowledge and tools to act on those opportunities


  • Degree holder with relevant discipline
  • Experienced in Customer Relationship Management in banking industry
  • Able to translate concept into actionable plans mobilizing off shore resources
  • Strong Collaboration and influencing skills
  • Demonstrate understanding and sensitivity to Regulatory and Compliance issues.
  • Maintain awareness of operational risk and minimize the likelihood of it occurring and reporting in accordance with guidelines
You’ll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Employment TypeFull-time
Education LevelBachelor
HSBCPrivate Banking and Wealth Management

1 Queen's Road Central, Central

directions_walk6 mins walk from Central Station