Manager Customer Due Diligence Middle Office - Retail Banking and Wealth Management


Technical Skills

  • Anti Money Laundering (AML)
  • Due Diligence
  • Know Your Customer (KYC)
  • Microsoft Excel
  • Microsoft Powerpoint
  • Quality Assurance
  • Wealth Management

Job Description

Manager Customer Due Diligence Middle Office - Retail Banking and Wealth Management

Location: Asia Pacific-Hong Kong-Kowloon-Tai Kok Tsui

Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
Retail Banking and Wealth Management serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.
We are currently seeking a high caliber professional to join our team as Manager Customer Due Diligence Middle Office.
Principal responsibilities
  • Support Retail Banking and Wealth Management’s interest and delivery to Global Standards requirements according to Global Standards Steering Meeting agreed priorities
  • Support execution decisions relating to Global Standards solutions and escalation of issues, risks and dependencies as appropriate
  • Provide support during the project phases of testing, simulation, business readiness and implementation with final responsibility to assist in actual realisation of the project objectives
  • Manage input from stakeholders and collate responses to build comprehensive case for decisions including escalation
  • Support Retail Banking and Wealth Management Customer Due Diligence Middle Office Lead
  • Lead Middle Office staff to conduct Customer Due Diligence
  • Manage daily operation of the Customer Due Diligence Middle Office
  • Quality Assurance, or approve Customer Due Diligence reviews. The role would require working with or coaching Customer Due Diligence staff to ensure the reviews meets required standards while completion timelines are met
  • Drive a focus on risk outcome that each review needs to result in a sensible assessment of the risk and relevant recommendations


  • Degree holder with proven track record in Retail Banking and Wealth Management
  • Experience in Account Opening, Contact Centre, Know Your Customer, Anti Money Laundering and Sanctions is an advantage
  • Strong analytical skills
  • Good language, communication and presentation skills
  • A keen eye for details and able to cope with stress to meet tight deadline
  • Willing to learn and able to adapt new challenges
  • Proficient in Microsoft office, including Excel and Powerpoint
  • Shift and 5.5 days work applies
Candidates with lower experience level and profile match would be offered a junior position.
You’ll achieve more when you join HSBC.
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Employment TypeFull-time
Education LevelBachelor
HSBCPrivate Banking and Wealth Management

1 Queen's Road Central, Central

directions_walk6 mins walk from Central Station