Lead Digital Analyst Release Management - Retail Banking and Wealth Management

Full Time
Junior (less than 3 years)

Job Description

Lead Digital Analyst Release Management - Retail Banking and Wealth Management

Location: Asia Pacific-Hong Kong-Hong Kong Island-Central

Some careers grow faster than others.
If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential.
Retail Banking and Wealth Management serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.
We are currently seeking a high caliber professional to join our team as Lead Digital Analyst Release Management.
Principal responsibilities
  • Accountable for leading complex digital analysis activities which facilitate the definition and delivery of best in class digital channel propositions for Public Website, Internet Banking and Mobile including future channels devices, from initial scoping through the whole development lifecycle through to post implementation support and measurement.
  • Lead analysis activity on complex, medium to large initiatives typically leading one or more digital analysts, providing direction, goal setting and owning quality control of output.
  • In addition the roleholder can have line management accountability for a team of Digital Analysts.
  • The Lead Digital Analyst will operate as required across both requirements and release management supporting convergence and reuse across the region and globally.
  • Lead In depth analysis to drive out best in class sales and service digital channel experience promoting convergence and reuse.
  • Contribute to the development of high performance Digital Centre of excellence through support and coaching in analysis discipline and techniques in line with Centre of excellence principles.
  • Lead definition and scoping of analysis activity for new initiatives working with in country and global teams identify current state, undertake gap analysis and progressing requirements.
  • Provide deep and or broad subject matter expertise.
  • Oversee the production of the Digital Analysis deliverables as part of User Centred Design activity in line with agile methodology, meeting committed timescales and methodology, securing Approval from stakeholders as required.
  • Contribution to the delivery of all flagship Retail banking wealth management Transformation Programmes.
  • Lead input to Business Case preparation, providing context and data to underpin assumptions.
  • Source and interpret data/insight to underpin the design of digital services experiences, for both manufacture and deployment.
  • Provide expert support and coaching
  • Lead analysis activity across a portfolio of projects initiatives.
  • Collaborate with working with business partners n country Digital teams, Change Delivery, Marketing, Operations, and across other regional Digital Centre of excellence teams
  • Indirect leadership of resources and specialists across other functions and organizations where work is outsourced.
  • Oversee Quality Control in output
  • Identification of key risks, issues and interdependencies and providing appropriate mitigation strategies or escalating as appropriate.
  • Ensuring that all HSBC retail banking wealth management services offer standout customer experience and fully deliver on our brand promise.
  • Provision of common global solutions while recognising that local regulations and customs will require the service to be tailored.
  • The jobholder will ensure the fair treatment of our customers is at the heart of everything we do, both personally and as an organisation.
  • The jobholder will also continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.
  • The jobholder will also adhere to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.
  • The jobholder will implement the Group compliance policy by containing compliance risk in liaison with Global Head of Compliance, Global Compliance Officer, Area Compliance Officer or Local Compliance Officer. The term compliance embraces all relevant financial services laws, rules and codes with which the business has to comply.


  • Graduate
  • Strong Analytical ability and experience excellent attention to detail, and the ability to work with complex data from a variety of sources, and to operate effectively where data is ambiguous or incomplete
  • The ability to quickly understand customer and operational considerations, for example risk
  • Awareness of User Centred Design methodology, sourcing of customer insight and importance of customer testing
  • Excellent understanding of project methodology, frameworks and best practice and in particular Agile
  • Subject Matter Expertise of channel, including technical, commercial, market place and customer considerations
  • Have the ability to approach things differently or do different things to deliver goals
  • Commercial focus capable of identifying and quantifying key business drivers to achieve business goals
  • Experience of process improvement and LEAN thinking methodologies
  • Highly developed communication skills, both written and verbal, to explain complex or technical issues
  • Pragmatic decision making skills, with the ability to make clear judgments based on a range of factors, for example commercials, risk, customer experience, determine the implications and make recommendations as needed.
  • Excellent relationship management and influencing skills to satisfy a wide range of internal and external customers with conflicting priorities
  • High levels of resilience and self motivation
  • People skills with the ability to share own Subject Matter Expertise to coach and develop others  
You’ll achieve more when you join HSBC.

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Professional Qualifications

  • Digital Analyst

Technical Skills

  • Agile
  • Audit
  • Branding
  • Compliance
  • Customer Service
  • External Audit
  • Futures
  • Gap Analysis
  • Internal Control
  • Internet Banking
  • Marketing
  • Process Improvement
  • Quality Control
  • Relationship Management
  • Sales
  • Sourcing
  • Wealth Management