Implementation Manager - Commercial Banking


Technical Skills

  • Cash Management
  • Compliance
  • Microsoft Powerpoint
  • Project Management
  • Quality Assurance
  • Relationship Management
  • Training
  • Wealth Management

Job Description

Implementation Manager - Commercial Banking

Location: Asia Pacific-Hong Kong-Hong Kong Island-Central

Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
HSBC Commercial Banking serves millions of businesses ranging from small, to large corporates, providing commercial customers with a full range of banking services including Global Trade and Receivables Finance, RMB solutions, multi-currency business accounts, payments and cash management, and wealth management and insurance, as well as a comprehensive range of financing solutions.  With dedicated Relationship Managers and Product Specialists providing local support and advice in over 60 countries and territories, HSBC helps connect customers to opportunities.
We are currently seeking a high caliber professional to join our team as Implementation Manager.
Principal responsibilities
  • Reporting to Global Head of Customer Risk Surveillance, this role will participate in various Global, Regional and Local project roll outs in Commercial Banking frontline with main focus on Fraud and Commercial Crime detection.  The role will involve engaging stakeholders from various parts of Commercial Banking with the objectives to implement Customer Risk Surveillance tools and processes in every Commercial Banking site.
  • Support the Programme Office in end to end project management of Surveillance Programme roll out on Global, Regional and Local levels across the business
  • Ensures effective communication and understanding of the strategic transformation or agenda across key stakeholder groups within Commercial Banking’s first line of defense, from senior management teams to Commercial Banking Relationship Manager and Relationship Management support
  • Prepare presentation and training materials for various stakeholders, including senior management teams and frontline Relationship Managers, and host these communication sessions
  • Work closely with Risk Quality Assurance team to constantly review and improve standards in the frontline’s understanding of the risk areas, and their capability to identify them and take appropriate actions
  • Solicit feedback and answer queries from stakeholders regarding the use of each Surveillance tool.


  • University degree in business or related discipline, with experience in Commercial Banking or Risk and Compliance in a financial services industry;
  • Possess good understanding of Financial Crime Risk and Compliance and Global Standards within the Commercial Banking context
  • Strong communication and interpersonal skills, capable of delivering effective presentations to a large audience
  • Ability to engage with stakeholders from different Commercial Banking markets and businesses
  • Solid skills in preparing PowerPoint presentations, proficiency in Microsoft Office software;
  • Previous experience in Commercial Banking, Global Standards, Financial Crime and Compliance departments is preferred
  • Fluent written and spoken English.  Other language skills will be an advantage.  
You’ll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Employment TypeFull-time
Education LevelBachelor
HSBCPrivate Banking and Wealth Management

1 Queen's Road Central, Central

directions_walk6 mins walk from Central Station