Head of Commercial Business Development and Management - Retail Banking and Wealth Management

Full Time
Tai Kok Tsui
Junior (less than 3 years)

Job Description

Head of Commercial Business Development and Management - Retail Banking and Wealth Management

Location: Asia Pacific-Hong Kong-Kowloon-Tai Kok Tsui

Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
Retail Banking and Wealth Management serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.
We are currently seeking an experienced professional to join our team in the role of Head of Commercial Business Development and Management
Principal responsibilities
Key leadership role in driving the overall MPFA Overhaul, transformation and the reform of the MPF business within HSBC
  • Engage senior management of Trustee and Administrator to ensure transformation of all aspects of MPF internal system platforms as part of the Overhaul programme
  • Work with Product & Customer Proposition team to develop strategies and methodologies to assess customer satisfaction on services, identify market service benchmark and develop best practice models for servicing improvement areas to improve overall customer experience
  • Act as a dedicated and principal liaison for HSBC Commercial Banking (CMB), facilitating integration of MPF into CMB’s propositions while exploring business opportunities for the employer scheme and providing stellar account servicing to larger corporate customers
  • Be accountable to oversee and support the implementation of BRCM, Global Standards and Sales Quality activities for MPF as well the Planning, Business Management and Oversight with regards to strategic Pensions business and growth initiatives
  • Manage the Trustee collaboration to ensure a robust monitoring of investment performance, risk, compliance and regulatory matters and addressing any issues efficiently and effectively
  • Oversee HSBC MPF's external communications to ensure alignment with industry trends and regulatory direction
  • Maintain close relations and collaboration with the MPFA on industry transformation and market development initiatives of the public pension system
  • Qualifications

    • Degree in business or equivalent experience with multi-years of proven experience in implementing change in large matrix organizations
    • Track record experience in insurance / wealth domain with a strong preference for in depth exposure in retirement benefits & sales
    • Strong knowledge of risk management and pertinent regulations impacting activities
    • Passionate business driver with strong business acumen, able to implement changes and strong in execution
    • Results orientated with proven track record, self-directed, change leader, high energy
    • Strategic thinker with strong customer centric and analytical mind set
    • Strong communication skills, good team player and stakeholder management
    The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role.
    You’ll achieve more when you join HSBC.
    HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

    Technical Skills

    • Compliance
    • Corporate Communications
    • Customer Service
    • Market Development
    • MPF
    • Risk Management
    • Sales
    • Stakeholder Management
    • Wealth Management