HSBC

Global Trade and Receivables Finance Client Services Associate - Corporate Banking

HSBC
Full Time
Mong Kok
Non-specified
Junior (less than 3 years)
Higher Diploma / Foundation Year / Associate Degree
English, Cantonese, Mandarin (Putonghua)

Job Description

Global Trade and Receivables Finance Client Services Associate - Corporate Banking

Location: Asia Pacific-Hong Kong-Kowloon-Mong Kok

Some careers shine brighter than others
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential.
Corporate Banking provides international financial services solutions that support businesses ranging from large corporates to mid-market enterprises in a variety of industry sectors all over the world.  Leveraging the strength, scope and expertise of our global product network, Corporate Banking is positioned as an essential partner to large and mid-market enterprises seeking to maximise their potential internationally, offering streamlined business access to HSBC’s international network and broad range of market leading banking products and services.
We are currently seeking a high caliber professional to join our team as Global Trade and Receivables Finance Client Services Associate.
Principal responsibilities
  • Conduct outgoing calls and send emails to new trade customers
  • Understand customer needs and recommend solutions for general or transaction specific trade enquiries
  • Build and strengthen relationships with trade customers to meet customer and business needs for existing relationships
  • Coordinate and conduct training workshops for Trade Academy to improve customer trade knowledge which will improve transaction quality
  • Adhere to HSBC Group company policies and procedures, including regulatory requirements

Qualifications

Requirements
  • Diploma or above with sound experience in client services along with good understanding of customer service principles and practices
  • Knowledge of trade products as well as insurance and integrated account and internet banking services
  • Good command of both written and verbal English and Cantonese with additional proficiency in Putonghua an advantage
  • Detail conscious with the ability to work effectively and independently
  • Proficient in using Microsoft Office applications including Microsoft Word and Excel, along with good and accurate typing skills
  • Good interpersonal, communication, listening, probing, and problem solving skills 
You’ll achieve more when you join HSBC.
 
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Technical Skills

  • Customer Service
  • Internet Banking
  • Microsoft Excel
  • Microsoft Word
  • Training
  • Typing