- Customer Service
- Internet Banking
- Microsoft Excel
- Microsoft Word
Global Trade and Receivables Finance Client Service Associate - Global Trade and Receivables Finance
Location: Asia Pacific-Hong Kong-Kowloon-Mong Kok
Some careers prize diversity more than others.
If you’re looking for a career where you will be respected as an individual and valued for the contributions you make, join HSBC and discover how diversity drives our success.
Global Trade and Receivables Finance comprises over 4,500 people across more than 60 countries, helping suppliers and buyers with their export and import finance needs. Trade is where HSBC began in 1865, when we financed commerce between Europe, North America and Asia.
We are currently seeking a high caliber professional to join our team as Global Trade and Receivables Finance Client Service Associate.
Conduct outgoing calls and send emails to new trade customers
Understand customer needs and recommend solutions for general or transaction specific trade enquiries
Build and strengthen relationships with trade customers to maximise revenue for existing relationships through cross and up selling
Coordinate and conduct training workshops for Trade Academy to improve customer trade knowledge which will improve transaction quality
Adhere to HSBC Group company policies and procedures, including regulatory requirements
Diploma or above with sound experience in client services along with good understanding of customer service principles and practices
Knowledge of trade products as well as insurance and integrated account and internet banking services
Good command of both written and verbal English and Cantonese with additional proficiency in Putonghua an advantage
Detail conscious with the ability to work effectively and independently
Proficient in using Microsoft Office applications including Microsoft Word and Excel, along with good and accurate typing skills
Good interpersonal, communication, listening, probing, and problem solving skills
You’ll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.