Digital Planning Specialist - Retail Banking and Wealth Management
Location: Asia Pacific-Hong Kong-Hong Kong Island-Central
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Retail Banking and Wealth Management serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.
We are currently seeking a high caliber professional to join our team as Digital Planning Specialist.
The purpose of the role is to lead Planning and Support activity for the Digital Centre of excellence, providing contingency and deputising for the Senior Digital Planning and Support Manager.
Accountable for budget management, from recharging to supporting Annual operating plan submissions. Management of third party augmentation model for example Statement of work renewal, including tracking of actual spend versus estimates.
Leading delivery of the Digital Orderbook through a variety of governance processes, maintaining superior quality at the lowest cost to the business tracking and reporting on Digital Centre of excellence deliveries.
Responsible for the Global service provider planning and reporting activity to senior stakeholders within and external to the Digital Centre of excellence.
Leading Digital Centre of excellence budget management and planning annual operating plan
Leading the activity required to manage third party relationships by working closely with procurement and legal partners including vendor risk management and contract renewals
Operational management of the Digital Centre of excellence, including recruitment tracking and cost effective travel
Lead reconciliation, business risk management and audit of live Testing data
Ownership for the digital small enhancement process, including reporting and chairing meetings with in-country stakeholders
Leading digital delivery reporting for senior stakeholders
Ownership for Global service provider and planning activity for example Sharepoint management, Risks, Issues and Dependencies, Meeting packs, standards adoption, Resource tracking including Software delivery, Release and Management information
Provision of a best in class service for all Digital Centre of excellence customers by supporting customer engagement and governance processes, maintaining service excellence at all times
Collecting and distributing project and team performance metrics to improve quality of output, establish Digital Centre of excellence Service levels agreements and Key performance indicators, and achievement against these.
Leading portfolio management for all Digital Centre of excellence resources through constant review and sizing of Digital and multi channel initiatives to inform resource profiles and plan forecasts, working with relevant delivery partners
Responsible for scenario planning and providing project, resource information on which prioritisation decisions can be made
Supporting implementation and ongoing maintenance of resource and planning tools using Clarity, GPDM to underpin an effective operation and accurate recharging.
- Performance Metrics
- Risk Management
- Wealth Management