Digital Insight Activation Analyst - Retail Banking and Wealth Management
Location: Asia Pacific-Hong Kong-Hong Kong Island-Central
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Retail Banking and Wealth Management serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.
We are currently seeking a high caliber professional to join our team as Digital Insight Activation Analyst.
Through the use of various data points determine solutions that will significantly impact the business ability to drive revenue and or materially reduce costs without detrimentally impacting customer experience
This will be achieved by developing action plans that gain an understanding of consumer behaviors which provide insight into potential commercialization opportunities
Track and capture results to feed into future discovery creating best in class ways of working to drive global metrics
Develop partnerships with internal stakeholders and external sources of potential illumination and insight
Support both the Head of Digital Insight Activation and team by coordinating with the Global Digital Metric Leads to understand objectives, both on a global and local basis to ensure alignment of activity
Work collaboratively with global functional groups as required
Key stakeholders include digital, business teams in Customer Value Management and Wealth, Marketing, Analytics and Technology
Experience gained in a Direct marketing, Management Consulting or Digital Proposition Development role where the use of data to develop constantly evolving consumer propositions communications is the norm
Possess a natural ability to explain complex concepts in an engaging manner which will result in organizational behavior changing action
Have excellent analytical skills with proven ability to understand complex data, identify key trends and opportunities, putting forward hypotheses to be tested and delivering recommendations
Have a strong Commercial focus, ability to balance risks and rewards and maximize the cost effectiveness and profitability for the business
Strong negotiation and relationship management skills to satisfy a wide range of internal and external customers with conflicting priorities
Highly developed communication skills, both written and verbal, to explain complex or technical issues.
The ability to approach things differently or do different things to deliver goals.
Respectful of different cultures, working with colleagues from across all five regions
You’ll achieve more when you join HSBC.
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- Corporate Communications
- Relationship Management
- Wealth Management