Customer Risk Quality Assurance Manager - Commercial Banking

Full Time
Junior (less than 3 years)

Job Description

Customer Risk Quality Assurance Manager - Commercial Banking

Location: Asia Pacific-Hong Kong-Hong Kong Island-Central

Some careers grow faster than others.
If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential.
HSBC Commercial Banking serves millions of businesses ranging from small, to large corporates, providing commercial customers with a full range of banking services including Global Trade and Receivables Finance, RMB solutions, multi-currency business accounts, payments and cash management, and wealth management and insurance, as well as a comprehensive range of financing solutions.  With dedicated Relationship Managers and Product Specialists providing local support and advice in over 60 countries and territories, HSBC helps connect customers to opportunities.
We are currently seeking a high caliber professional to join our team as Customer Risk Quality Assurance Manager.
Principal responsibilities
  • To implement regulatory and compliance projects that will help Commercial Banking mitigate financial crime and regulatory and compliance risks.
  • Implement Anti Money Laundering and Financial Crime Risk Management programmes.
  • Conduct portfolio analysis, diagnosing financial crime risks of different sectors, products, business types and country.
  • Assess the impact of regulatory changes and recommend optimal, sustainable and cost effective solutions such as Competition Law and Data Privacy Ordinance.
  • Educate and lead frontline Relationship Manager and Client Due Diligence team on adopting effective measures to ensure compliance.
  • Minimize adverse customer impact in designing and developing any regulatory program and strategy.


  • Extensive banking experience.
  • Good understanding on the regulatory environment in the financial services sector.
  • Ability to coordinate and control a wide range of activities and make decisions independently.
  • Good analytical and problem solving skills.
  • Well developed interpersonal and influencing skills, including verbal and written communication skills.
  • Adaptability and flexibility to respond quickly to changing priorities
  • Knowledge of Commercial Banking business and products as well as banking operations in Hong Kong
  • Solid knowledge and experience in processes and project management
  • Strong written and verbal communication and presentation skills
You’ll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Technical Skills

  • Anti Money Laundering (AML)
  • Cash Management
  • Compliance
  • Costing
  • Due Diligence
  • Project Management
  • Wealth Management