Customer Experience Manager - HSBC Insurance


Technical Skills

  • Corporate Communications
  • Marketing
  • Project Management
  • Sales
  • Training

Job Description

Customer Experience Manager - HSBC Insurance

Location: Asia Pacific-Hong Kong-Kowloon-Tai Kok Tsui

Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
HSBC Insurance provides a comprehensive range of life products and services to suit the every possible need of our personal, commercial, corporate, institutional and private banking customers. As a leader in new life insurance business and Hong Kong’s largest administrator of retirement schemes, the business serves this diverse client portfolio from its management offices in Hong Kong and through a wide network of banking, consumer finance and insurance subsidiaries throughout the Asia-Pacific region.
We are currently seeking a high caliber professional to join our team as Customer Experience Manager.
Principal responsibilities
  • Review and sign off all customer correspondence according to the customer communication policy and from a customer centric perspective
  • Improving our existing communications in administration letters  
  • Reviewing sales and services materials to ensure quality and customer centricity
  • Ensuring the sales and services materials meet with relevant regulatory guidelines and obtaining regulatory approval
  • Formulating and reviewing strategies to explore business opportunities
  • Devise sales promotion, activities and launching of tactical promotions in achieving business goals
  • Supporting the sales development functions such as facilitating training and coordination of seminar programs
  • Enhance team work within the team and join up promotion programs with external business partners


  • Experience in marketing and project management
  • Exposure to insurance industry would be a definite advantageous
  • Able to work under pressure and meet tight deadline
  • Experience working with various stakeholders from different functional department
You’ll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Employment TypeFull-time
Education LevelNon-specified
HSBCPrivate Banking and Wealth Management

1 Queen's Road Central, Central

directions_walk6 mins walk from Central Station