Consultant, Process ReEngineering and Production Management - Global Service Delivery

Full Time
Tai Kok Tsui
Junior (less than 3 years)

Job Description

Consultant, Process ReEngineering and Production Management - Global Service Delivery

Location: Asia Pacific-Hong Kong-Kowloon-Tai Kok Tsui

Some careers grow faster than others.
If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential.
Within HSBC Operations, Services and Technology, Global Service Delivery is a leader in the development of services and processes that are designed around the customer and enable the firm to demonstrate to regulators that its processes and ways of working will deliver consistently high standards of compliance.  Every day, customers all over the world are paying bills, buying homes and setting up companies and every day, Global Service Delivery teams are making sure all this happens smoothly.
We are currently seeking a high caliber professional to join our team as Consultant, Process ReEngineering and Production Management.
Principal responsibilities
  • For specific functional areas, deliver step change in operational performance including cost, service levels, and customer satisfaction through identification and successful initiation of new change initiatives aligned with global directions and global and regional business transformation initiatives
  • Act as trusted advisor to business partners and ensure commercially based decisions are taken on prioritizing and optimizing the change portfolio
  • Promote a culture of strategic and pragmatic thinking, aligning short term decisions and investments with longer term vision and objectives
  • Work with the businesses and delivery partner to develop objective, quantitative recommendations that are driven by Return On Investment to deliver benefit to the overall enterprise, and not only to a single operating silo
  • Identify and recommend innovative solutions that are infused with emerging technologies and solutions while tempered with common sense
  • Working across regional and local teams to ensure commonality of understanding and objectives whist reiterating global intents
  • Revisit projects post deployment on regular basis to validate business
  • Responsible for delivery of Six Sigma curriculum, both Yellow belt and Green Belt across all Operations
  • Build trusting relationships with internal customers by consistently delivering value add consultancy services and delivery that exceeds expectations and positions HSBC for sustained success
  • Work across Group Businesses and support functions in the region to create an organizational momentum for change based around commonality of solutions and standardization of product and process
  • Be knowledgeable about HSBC business drivers and customers, the businesses of competitors, and emerging trends in the industry landscape
  • Work with management and senior management across Customer Groups and key stakeholders including but not limited to Compliance, Audit, Finance, Human Resources and so on to constantly challenge, perceived wisdom, to achieve buy in for the recommended solution and its implementation approach, to evaluate the impact of change, and to ensure monetization of benefits
  • Proactively interact with its delivery partners, for example, Business Services and other support areas to understand current state and go forward opportunities
  • Challenge the status quo, be committed to ongoing learning, and continually raise the bar in terms of individual, team, and enterprise business performance
  • Create an environment that emphasizes continual learning
  • Facilitate workshops, forums with ReEngineering and Production Management, Operations, Commercial Banking and other internal HSBC teams
  • Contribute to creating a new continuous improvement and Kaizen culture in leading assignments with the highest possible standards
  • Collaborate with other regional and local Commercial Banking Execution teams to ensure commonality of approach and consistency of solutions
  • Ensure Business Services collaboration and engagement
  • Maintain and ensure due observance of HSBC Internal Control Standards and Group Compliance Policy, including the timely implementation of recommendations made by internal and external auditors and external regulators
  • Develop and deploy standardised operational processes across the region such that these processes can be readily migrated to low cost centres where we can leverage the group’s global economies
  • Ensure that assignments are delivered using the appropriate technologies and tools including Group standards
  • Contribute to enhancing ReEngineering and Production Management methods, tools and standards


  • Undergraduate or postgraduate degree in Science, Business Administration or a related field. Master of Business Administration would be a plus
  • Significant experience and a variety of skills related to managing large and complex projects, consulting engagements, business and operations
  • Proven track record as an outstanding consultant or project manager across change management or business transformation
  • Overall financial services industry knowledge with specific functional expertise
  • Exposure to Target Business and Operating Models and transformation business case
  • Experienced in lean Six Sigma and its application
  • Demonstrated ability to rapidly build relationships with key stakeholders
  • Working across cultures and in highly matrixed organisational structures
  • Successful change management and staff management
You’ll achieve more when you join HSBC.
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Technical Skills

  • Audit
  • Business Transformation
  • Change Management
  • Compliance
  • Costing
  • HR
  • Internal Control
  • Process Reengineering
  • Six Sigma
  • Staff Management