- Corporate Communications
- Customer Service
- Know Your Customer (KYC)
Client Service Executive - Global Private Banking
Location: Asia Pacific-Hong Kong-Hong Kong Island-Central
Some careers shine brighter than others
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential.
HSBC Private Bank seeks to be the leading international private bank for business owners and their families. It provides clients with wealth, business and family succession solutions in the largest and fastest growing markets around the world. At HSBC Private Bank, we put our clients at the centre of everything we do.
We are currently seeking a high caliber professional to join our team as Client Service Executive.
Maintain the highest standard of excellence in client service by attending to client enquiries and requests
Explain operational matters to clients, develop client’s awareness, understanding and ability to comply with our operational requirements.
Prompt and appropriate action taken to address client feedback or complaints.
Manage the HSBC Know Your Customer Program and ensure that all client service related activities are fully in compliance with the processes and procedures contained in it.
Provide support to the Offshore Representative Offices, receive, manage and log faxed transaction instruction from Representatives.
Build and maintain positive and productive working relationships internally and externally
Ensure that any data input is dealt with in a timely manner and in correct and consistent format
Adhere to the selling process and sales quality requirements.
Achieve compliance with all Group Standards, manuals and guidelines
Ensure smooth coordination with processing departments on migrated processes
Ensure that all credit applications meet deadlines
Minimum of Bachelor’s degree in business, finance, related field or equivalent experience
Proven and progressive experience in private banking or equivalent
Proven customer service, communications, sales, mathematical, analytical, organizational, and planning skills
Good understanding of the major products and services available in the private banking industry
Credit Skills ideally obtained in an area dealing with High Net Worth individuals and Business Banking
Knowledge of Microsoft Office Applications
Excellent communication skills
A good team player with drive for success and achievement
The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role.
You’ll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.