HSBC

Assistant Vice President Client Service - Global Liquidity and Cash Management

HSBC
Full Time
Central
Non-specified
Junior (less than 3 years)
Non-specified
English

Job Description

Assistant Vice President Client Service - Global Liquidity and Cash Management

Location: Asia Pacific-Hong Kong-Hong Kong Island-Central

Some careers grow faster than others.
If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential.
Global Liquidity and Cash Management is made up of almost 10,000 people, across more than 60 countries. The business is uniquely positioned to help clients make payments across borders, across currencies and regulations, quickly and cost effectively with dedicated in country and regional support. Our expertise in this area is repeatedly recognised by the industry’s most prominent publications and associations with numerous global, regional and country awards.
We are currently seeking a high caliber professional to join our team as Assistant Vice President Client Service.
Principal responsibilities
  • Accountable for delivering Client Service excellence globally effectively managing any risks and issues
  • Identification of opportunities globally and effectively managing the regional Client Service Management to deliver against client promises
  • Identify and introduce service improvements to improve the overall client experience
  • Resolves global client service issues and challenges as the final escalation point.
  • Identify opportunities to streamline processes, eliminate redundancy, increase revenue and strengthen relationships
  • Cross selling Payment and Cash Management products and providing superior service support for all Payment and Cash Management solutions
  • By analysing clients activities and providing advice and suggestions to clients to improve Generate cross country referrals facilitated via Global Links
  • Generate referrals for other Global Businesses such as Private Banking, Global Banking and Markets, Retail Banking and Wealth Management, as appropriate
  • Keep abreast of external factors influencing international business such as economic, cultural, geographical, procedural and regulatory requirements

Qualifications

Requirements
  • Several years’ working experience in the banking industry
  • In depth knowledge of industry standards related to all Cash Management products and services
  • Experience with or knowledge of local regulatory requirements related to Anti Money Laundering
  • Good level of business acumen and commercial awareness, including economic, cultural, procedural and regulatory issues
  • Proven ability to deliver creative and flexible customer solutions
  • Ability to understand a customers’ business and the fundamentals of running a business
  • Good level of business acumen and commercial awareness, including economic, cultural, procedural and regulatory issues
  • Ability to interact with business customers at all levels
  • Excellent interpersonal skills and ability to interact and build relationships with internal and external stakeholders
  • Excellent time management, planning and organisation skills
  • Excellent range of communication skills, including written, verbal, and the ability to deliver compelling presentations
  • Strong analytical, problem solving, technical
  • Experience in driving team and individual performance to achieve customer and financial targets
  • Strong leadership and team motivational skills
  • Proven coaching and performance management skills
You’ll achieve more when you join HSBC.
 
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Technical Skills

  • Anti Money Laundering (AML)
  • Cash Management
  • FX
  • Sales
  • Wealth Management