Assistant Manager, ORSO Operations - HSBC Insurance


Technical Skills

  • Accountancy
  • Compliance
  • Employment Ordinance
  • Mathematics
  • MPF
  • ORSO
  • Project Management

Job Description

Assistant Manager, ORSO Operations - HSBC Insurance

Location: Asia Pacific-Hong Kong-Kowloon-Tai Kok Tsui

Some careers grow faster than others.
If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential.
HSBC Insurance provides a comprehensive range of life products and services to suit the every possible need of our personal, commercial, corporate, institutional and private banking customers. As a leader in new life insurance business and Hong Kong’s largest administrator of retirement schemes, the business serves this diverse client portfolio from its management offices in Hong Kong and through a wide network of banking, consumer finance and insurance subsidiaries throughout the Asia-Pacific region.
We are currently seeking a high caliber professional to join our team as Assistant Manager, ORSO Operations.
Principal responsibilities
  • Monitor administrative processing to meet internal service standard and external compliance requirements
  • To ensure complaints and requests for written reply are handled within service benchmark and in a professional manner.  Work closely with frontline, internals and externals where necessary
  • To initiate and monitor improvement on operational procedures and services delivered to customers
  • Plans and manages the workload of the team to ensure efficient operations and overall quality are in accordance with company’s policies, procedures and service standards
  • Ensures efficient administration both in Hong Kong and Insurance Centre of Excellence in China
  • Identifies and recommends improvement initiatives to improve operating efficiency and expense control
  • Ensure full compliance of internal group standards and external regulatory requirements


  • Secondary education
  • Experience in Mandatory Provident Fund or Occupational Retirement Schemes Ordinance operations
  • Sound knowledge with the following, Occupational Retirement Schemes Ordinance, Mandatory Provident Fund Schemes Ordinance, Employment Ordinance, Privacy Ordinance, Bankruptcy Ordinance and its related laws and regulations
  • Experience in project management and staff management
  • Sound knowledge of accounting and mathematical concepts and analytical skills
  • Ability to work effectively under pressure with competing and rapidly changing priorities
  • Self-motivated and proactive with the ability to prioritize with limited guidance
  • Excellent interpersonal and communication skills
  • Excellent English written and verbal communication skills 
You’ll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Employment TypeFull-time
Education LevelNon-specified
HSBCPrivate Banking and Wealth Management

1 Queen's Road Central, Central

directions_walk6 mins walk from Central Station