HSBC

Assistant Manager, Corporate Action Services - HSBC Operations, Services and Technology

HSBC
Full Time
Sha Tin
Non-specified
Junior (less than 3 years)
Non-specified
English, Cantonese

Job Description

Assistant Manager, Corporate Action Services - HSBC Operations, Services and Technology

Location: Asia Pacific-Hong Kong-New Territories-Shatin

Some careers grow faster than others.
If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential.
HSBC Operations, Services and Technology is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. HOST combines global expertise and technology to help keep us ahead of the competition.
We are currently seeking a high caliber professional to join our team as Assistant Manager, Corporate Action Services.
Principal responsibilities
  • Manage and supervise a team of corporate action staff to provide operational support and services for corporate action events processing
  • Assist the development and implementation of initiatives to enhance service quality and operational efficiency
  • Manage the day to day operations to ensure the accuracy for maintaining high standard of customer service delivery
  • Review and recommend improvement of the operations workflow for process streamline and effectiveness
  • Perform transaction approval process on day to day operations
  • Monitor and ensure instructions are delivered within custodian deadline time and funding cut off time
  • Review and ensure corporate action blotters are updated and completed before day end
  • Review daily control sheets and reports to ensure exceptional cases are closely monitored
  • Review daily transactions and perform investigation for any discrepancies
  • Perform daily review of unreconciled items per update of Reconciliation Team
  • Review and monitor performance of team members via the group email boxes to ensure appropriate handling of customer inquiries and processing of instructions
  • Prepare investigation reports including operational loss report for management review and approval
  • Monitor the service standard of custodians including participation of service review meetings
  • Preparation of management and regulatory report
  • Monitor and ensure corporate action events and information are disseminated to marketing teams for onward delivery to clients promptly and within reasonable timeframes.
  • Handle customer complaint and perform investigation to identify the root cause with prompt service recovery
  • Monitor workflow of team members to ensure resources are allocated appropriately.
  • Provide guidance and training to team members to enhance their operations knowledge and competency

Qualifications

Requirements
  • Excellent knowledge of the market and banking products across all related asset classes
  • Solid experience in corporate action or securities operations
  • Familiar with the securities market and banking practice
  • Strong numerical skills
  • Good problem solving skills
  • Ability to meet tight deadlines
  • Good interpersonal relationships and communication skills with proficiency in English and Chinese
You’ll achieve more when you join HSBC.
 
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Technical Skills

  • Corporate Actions
  • Customer Service
  • Marketing
  • Reconciliations
  • Training