Assistant Business Transformation Manager, 12 month contract - Retail Banking and Wealth Management
Location: Asia Pacific-Hong Kong-Hong Kong Island-Central
Some careers open more doors than others.
If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities.
Retail Banking and Wealth Management serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.
We are currently seeking a high caliber professional to join our team as Assistant Business Transformation Manager, 12 month contract.
Creating and designing wireframes, process flows, user personas, and journey maps.
Using storyboarding, task analysis, and user research tasks to capture and develop user requirements.
Engaging with relevant channel teams, technology teams, digital teams, legal, risk and compliance teams, etc. to document design options and recommendations
Exploring data to find actionable insights and make product recommendations through funnels, cohort analyses, long term trends, user segmentation, regression models, and more
Identifying opportunities for straight through approval and processing through data automation and workflow automation.
Collaborate with developers and subject matter experts in ensuring user stories are developed correctly and meet acceptance criteria
Experience in the design and delivery of online and mobile solutions in the financial services industry ideally with experience with multi channel solutions
Proven ability to work cross functionally to drive the requirements and solutions as well as resolve lower level operational issues with experience translating between business and technology
Experience working in fast paced agile and or scrum environments
Proficiency in Atlassian product suite, Jira, Confluence, etc. or similar ideal but not essential
Excellent analytical skills and proficiency in using PowerPoint and Visio tools required
You’ll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
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