- Customer Service
- Process Improvement
- Process Reengineering
- Six Sigma
- Stakeholder Management
- Wealth Management
Assistant Business Process Streamlining Manager - Retail Banking and Wealth Management
Location: Asia Pacific-Hong Kong-Hong Kong Island-Central
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If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
Retail Banking and Wealth Management serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.
We are currently seeking a high caliber professional to join our team as Assistant Business Process Streamlining Manager.
Support the identification of business process improvements that will contribute to cost savings and customer experience
Provide support to the streamlining projects
Assist the implementation of process improvements and changes in Asia Pacific countries
Prepare the meeting materials, track costs and benefits and support project reporting for project working group and various governance structure
Ensure standard guidelines and definitions are applied consistently in countries
Identify and share best practices of streamlining processes in countries
Support the discussion and collaboration with global and country teams across functional boundaries, ensuring all keys areas of risk, efficiency and effectiveness are covered and deliver successful end to end reengineering projects
A creative thinker who has a strong desire to challenge existing work practices and effect positive change to enable the bank to meet its strategic aims
Proven experience of identifying change or improvements in Retail Banking and Wealth Management processes or procedures.
Experience of the end to end processes relating to Retail Banking and Wealth Management branches and products including credit cards will be an advantage
Good knowledge and experience of business process reengineering. Six sigma training and qualification would be preferable
Strong track record of applying influencing skills to motivate and engage key stakeholders to effectively implement business process changes with measurable financial and qualitative benefits
Outstanding interpersonal and stakeholder management skills
Strong influencing skills with proven ability to communicate effectively at all levels of management
Excellent analysis and problem solving capabilities applied with demonstrable impact in projects
Excellent written and verbal communication skills
You’ll achieve more when you join HSBC.
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