HSBC

Adobe Experience Manager Trainer - Retail Banking and Wealth Management

HSBC
Full Time
Central
Non-specified
Junior (less than 3 years)
Non-specified
English

Job Description

Adobe Experience Manager Trainer - Retail Banking and Wealth Management

Location: Asia Pacific-Hong Kong-Hong Kong Island-Central

Some careers grow faster than others.
If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential.
Retail Banking and Wealth Management serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.
We are currently seeking a high caliber professional to join our team as Adobe Experience Manager Trainer.
Principal responsibilities
  • Create how to user manuals on Confluence that are relevant to the market and instance of Adobe AEM
  • Create and develop training programme for each user type and individual user
  • Deliver the training as a one to one session based on planning and individual requirements
  • Responsible for the onboarding of each user ensuring all login credentials are prepared and ready for use at the appropriate permissions
  • Adherence to all quality standards  and procedures
  • Providing Support for peer to peer training
  • Aligning with the team, and being a team player
  • Maintain and develop knowledge in Adobe AEM and their other marketing cloud solutions.
  • Remain current on industry trends, technical and professional developments affecting area of responsibility and advise department and divisional management on new and emerging technologies.
  • The ability to work flexible hours as needed required.
  • Provides instructions to trainees on new components, functionalities, and guidance on continuous improvement of operations, decreasing turnaround times,
  • streamline work processes and work to provide seamless customer service.
  • The jobholder will ensure the fair treatment of our customers is at the heart of everything we do, both personally and as an organisation.
  • The jobholder will also continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology

Qualifications

 
Requirements
  • Ability to build training material for various types of audiences including the organization of translated   versions
  • Ability to use Artisen toolkits to upload and organize training manuals
  • Experience in AEM and Marketing Cloud solutions essential
  • A high level of motivation, quick to learn and the ability to work with minimal supervision
  • The ability to use initiative and have an excellent level of attention to detail
  • The ability to work in a pressurised and constantly changing environment to tight timescales
  • A flexible approach to working hours and travel  
You’ll achieve more when you join HSBC.
 
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Technical Skills

  • Customer Service
  • Marketing
  • Training
  • Translation
  • Wealth Management