Customer Service Representative

Full-time

Posted 

Technical Skills

  • Answering Telephones
  • Customer Service
  • Microsoft Excel
  • Telemarketing

Job Description

Customer Service Representative

[Ref. No.: 318/CSR/PEC/HKTDC]

The Hong Kong Trade Development Council (HKTDC), the statutory organisation promoting Hong Kong's external trade, seeks high calibre candidates to join our Publications & E-Commerce Department. The department is responsible for publishing product magazines and the development, operation and promotion of HKTDC's online marketplace hktdc.com.
Responsibilities:
  • Perform telemarketing and maintain good customer service
  • Communicate up-to-date information to prespective customers on online package entitlement
  • Promote hktdc.com - Small Orders and assist in DIY usage
  • Provide on-site support on promoting of online service to local and overseas exhibitors during HKTDC trade fairs 
Requirements:
  • Form 5 or above
  • Preferably with past experience in customer service/telemarketing/telesales
  • Good telephone manner
  • Effective communication and interpersonal skills
  • Good PC knowledge (Excel in particular) and internet experience
  • Self-motivated, outgoing and result driven personality
  • Fluent in Cantonese and good command of English and Mandarin
  • Willing to work overtime and at exhibitions over weekends and public holidays 
Remuneration and Benefits:
The successful candidate will be appointed on a fixed-term contract basis, renewable subject to operational needs. Salary will be commensurate with qualifications and experience. 
Application Procedure:
Interested candidates are invited to complete the application form on our website on or before 27 July 2018. Those who do not hear from us within EIGHT WEEKS after the closing date may assume their applications were unsuccessful.
All information provided by applicants will be treated in strict confidence and used only for recruitment purposes. Applicants may be considered for other suitable positions within the Council. Their personal data will be destroyed six months after the selection is finalised.
Employment TypeFull-time
Education LevelLower Secondary
LanguageEnglish, Cantonese, Mandarin (Putonghua)
Hong Kong Trade Development Council (HKTDC)Hospitality, Food and Beverage

38/F, Office Tower, Convention Plaza, 1 Harbour Road, Wanchai, Hong Kong

directions_walk14 mins walk from Wan Chai Station