Hong Kong Express Airways

Supervisor, Station Performance

Hong Kong Express Airways
Full Time
Intermediate (3-6 years)
English, Cantonese, Mandarin (Putonghua)

Job Description

Supervisor, Station Performance

Location: Hong Kong

Role and Responsibilities:

  • Report to and assist Manager, Airport Services to establish and enhance Airport Services;
  • Monitor Station Performance in a scoring system, prepare weekly and monthly station performance index for management review;
  • Carry out discrepancy investigation;
  • Perform station internal audit, follow up with root cause analysis and corrective action;
  • Work as a project leader or member to establish new product and services flow with internal and external units;
  • Overseas travel is required for station audit and new station setup.


  • 5 years airline experience or above with 2 years supervisory level;
  • Knowledge in landside and airside operation;
  • Basic ticketing and reservation knowledge;
  • Good command of spoken and written English and Chinese including Mandarin;
  • Aviation internal auditor qualification will be an advantage.

Desirable Qualities:

  • Advance Microsoft Office knowledge and skill;
  • Strong in making decision, problem solving and execution;
  • Strong interpersonal, presentation and communications skills.

Technical Skills

  • Audit
  • Corporate Communications
  • Internal Audit
  • Root Cause Analysis