Hong Kong Express Airways

Manager, Cabin Services Quality & Standards

Hong Kong Express Airways
Full Time
Intermediate (3-6 years)
English, Cantonese

Job Description

Manager, Cabin Services Quality & Standards

Location: Hong Kong

Role and Responsibilities:

  • Upkeep and maintain Company policies manual;
  • Responsible for all cabin crew standard and performance related issues;
  • Monitor crew performance through in-flight assessment, passenger's feedback and survey;
  • Conduct debriefing, counselling and disciplinary supervision to crew;
  • Conduct research, analysis and develop strategy in up keeping cabin crew' performance;
  • Provide support to crew and ensure best cabin service are achieved;
  • Recommend promotion to suitable crew for advancement;
  • Formulate annual recruitment projection and its implementation plan;
  • Supervise Cabin Crew event and Company Marketing Department projects;
  • Assist in other duties as assigned.


  • Possess good academic qualifications;
  • Minimum 5 years airline-related experiences with supervisory role experiences, preferably with an international airliner;
  • Demonstrated leadership, relationship management and change management experience;
  • Experience in planning, organization and control of performance functions;
  • Ability to coach, motivate and develop others;
  • Outstanding communication skills and professional work ethic.
  • Proficiency of spoken and written English and Chinese, knowledge in an additional language will be an advantage.

Desirable Qualities:

  • Ability to work with minimum supervision
  • Proficient in Computer skills, e.g. Microsoft Word, Excel, PowerPoint, etc.

Technical Skills

  • Microsoft Excel
  • Microsoft Powerpoint
  • Microsoft Word
  • Recruiting
  • Training