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Guest Relations Officer (1 year contract)

Hong Kong Express Airways

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Guest Relations Officer (1 year contract)

Full-time

Posted 

Job Description

Guest Relations Officer (1 year contract)

Location: Hong Kong

Role and Responsibilities:

Handle and respond enquiries from members and customers

Investigate and reply customer complaints/enquiries, ensure all cases are satisfactorily handled

Work closely with different departments to get the thorough investigation on each complaint/enquiry

Daily random check the GR team to QC/monitoring the phone calls answering and emails replying to ensure the standard of service level

Handle issues arising from call centre

Conduct CS training and SOP / Manual set-up

Prepare daily, weekly and monthly reports to management

Qualifications:

Diploma or above in related disciplines

2 year or above customer relations handling experience, preferably in airline/travel industry

Good command of written and spoken English and Chinese including Mandarin

Positive thinking person with good communication skills, good teamwork player with good team spirit

Microsoft Office skills

Desirable Qualities:

Able to work under pressure and tight deadlines

Pro-active & independent

Customer service oriented

Attention to details and problem solving

Employment TypeFull-time
Education LevelHigher Diploma / Associate Degree
LanguageEnglish, Cantonese, Mandarin (Putonghua)

7 / F, Toho City, 20 Tung Chung Road, Tung Chung, Hong Kong