Customer Services Leader - Passenger Services

Intermediate (3-6 years)

Technical Skills

  • Customer Service
  • Microsoft Excel
  • Microsoft Powerpoint
  • Microsoft Word

Job Description

Customer Services Leader - Passenger Services

Location: HK International Airport


  • Flights monitor for check-in, arrival and boarding gate
  • Flights Editing and flights monitoring on seat controller
  • Handle difficult situations on site and off site including delayed and overbooked flights
  • Handle real time customer complaints
  • Conduct pre-flight briefing to Landside / Airside on a daily basis
  • Complete & issue reports on a daily basis, including Traffic Report and Daily Report


  • Form 5 graduate or above with at least 5 subjects passed in HKCEE, including English & Chinese or equivalent
  • Customer-oriented with excellent communication, presentation and problem solving skills
  • At least 3 years customer service experience preferred in aviation/ tourism industry
  • Able to work independently under high pressure
  • Customer-oriented with excellent communication and presentation skills
  • Good command of spoken English, Cantonese and Mandarin
  • Proficient in MS Excel, Word and Power Point
  • Willing to take shift duties

We offer an attractive employment package including free travel privilege* and staff training & development to successful candidates. For interested parties, please send your full resume with availability, current and expected salary to General Affairs Manager, Hong Kong Aviation Ground Services Limited by e-mail [email redacted, apply via Jobable] (with position applying for and reference number quoted in the subject). We are also welcome for sending your full name and interest position by whatsapp at 90278119.

Please download and bring along the completed Employment Application Form after interview appointment has been made.

To understand more of our company and other vacancies, please visit our website at


All applications will be treated in strict confidentiality and used for recruitment purposes only. Applicants who are not invited for interview within 4 weeks may consider their applications unsuccessful.

Employment TypeFull-time
Career LevelIntermediate (3-6 years)
Education LevelLower Secondary
LanguageEnglish, Cantonese, Mandarin (Putonghua)

5N024, Level 5, Passenger Terminal 1, Hong Kong International Airport, Lantau, Hong Kong