Officer, Reservation Control


Technical Skills

  • Sales
  • Training
  • Travel Arrangements

Job Description

Officer, Reservation Control


  • Handle planned and adhoc schedule change
  • Update affected pax list during flight irregularity at IFNS system
  • Monitor sales office and call center about the passenger notification rate 
  • Handle seat confirmation enquiry
  • Handle e-term account and sign-in code request
  • Handle Global Distribution System (GDS) general enquiry


  • Willing to perform night shift duties including Sat/Sun and Public Holiday
  • Higher diploma in tourism or related disciplines
  • Experience in Reservation or ticketing area
  • Willing to work overtime
  • Good command of spoken and written English and Chinese, Putonghua is required
  • Strong analytical skill
  • Good interpersonal and communication skills
  • Able to work under pressure
  • Candidate with more experiences will be considered as Supervisor, Reservation Control

We offer an attractive employment package including free travel privilege* and staff training & development to successful candidates. For interested parties, please send your full resume with availability, current and expected salary to Human Resources Manager, Hong Kong Airlines Limited by e-mail (with position applying for andreference number quoted in the subject).

Please download and bring along the completed Employment Application Form after interview appointment has been made.

To understand more of our company and other vacancies, please visit our website at 

Free Travel Privilege

  • Employee and his/her family & friends (for single employee) will be benefit from the free and the lowest fare travel arrangement
  • All destinations flown by HK Airlines and its partners
  • Free tickets, maximum 10-round trip per year
  • 2 more round trip free tickets will be granted to the employee who has completed 5-year of continuous service

Hong Kong Airlines is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only.

Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months.

Under the Personal Data (Privacy) Ordinance, you have the right to ascertain whether we hold your personal data, and if we do, to request for a copy of the data and/or to request the correction of any of the data that is inaccurate. Requests for access to and/or correction of your personal data relating to your application should be sent to us via postal mail at the following address:

Hong Kong Airlines Limited

Human Resources & Administration Department

11/F, One Citygate, 20 Tat Tung Road, 
Tung Chung, Lantau, Hong Kong

We may charge a reasonable fee for the processing of any data access request.

Employment TypeFull-time
Education LevelHigher Diploma / Associate Degree
LanguageEnglish, Cantonese, Mandarin (Putonghua)

7th Floor, One Citygate, 20 Tat Tung Road, Tung Chung, Lantau, Hong Kong

directions_walk1 mins walk from Tung Chung Station