Customer Services Officer


Technical Skills

  • Apache DB
  • Customer Service
  • Microsoft Excel
  • Microsoft Word
  • Travel Arrangements

Job Description

Customer Services Officer

Hong Kong Aviation Ground Services Limited (HAGSL)

Hong Kong Aviation Ground Services Limited (HAGSL) started operation in 2014 to provide ground handling services (self-handling and third party handling) at Hong Kong International Airport. HAGSL is a wholly-owned subsidiary of Hong Kong Airlines.

Our Service Approach

Passion to deliver

Extra to give

Options to offer

Promise to fultill

Lasting impression to create

Emotionquotient to serve


In order to cope with our expansion, we are currently seeking high caliber candidates for the following position:-


Customer Services Officer (HAGSL/OP-CSO/COM)


  • Update Supervisor, Airport Services immediately once major flight disruption / creeping delay develops and submit handling reports;
  • Perform check-in, boarding gate and arrival duties;
  • Assist supervisor to look for the DB passenger if flight overbooked;
  • Attend monthly working group meetings with supervisor for case studies and review the handling;
  • Meet and assist VIPs on departure and arrival;
  • Assist ticketing counter for hot line enquiry if manpower shortage;
  • Assist desk duty for telex reading and phone enquiry.



  • Form 5 graduate or above with at least 5 subjects passed in HKCEE or minimum Level 2 in 5 HKDSE New Senior Secondary Subject (including English and Chinese language) or equivalent;
  • Possess 1 year relevant working experience in airport operations and customer service field;
  • No relevant experiences will also be considered;
  • Good command of spoken English and Cantonese, and Mandarin;
  • Proficiency in PC operations, e.g. MS Excel and MS Word;
  • Willing to take shift duties;
  • Immediate available is preferred.


We offer an attractive employment package including free travel privilege* and staff training & development to successful candidates. For interested parties, please send your full resume with availability, current and expected salary to General Affairs Manager, Hong Kong Aviation Ground Services Limited by e-mail (with position applying for and reference number quoted in the subject). We are also welcome for sending your full name and interest position by whatsapp at 90278119.

Please download and bring along the completed Employment Application Form after interview appointment has been made.

To understand more of our company and other vacancies, please visit our website at ;


Free Travel Privilege

  • Employee and his/her family & friends (for single employee) will be benefit from the free and the lowest fare travel arrangement
  • All destinations flown by HK Airlines and its partners
  • Free tickets, maximum 10-round trip per year
  • 2 more round trip free tickets will be granted to the employee who has completed 5-year of continuous service


All applications will be treated in strict confidentiality and used for recruitment purposes only. Applicants who are not invited for interview within 4 weeks may consider their applications unsuccessful.

Employment TypeFull-time
Education LevelLower Secondary
LanguageEnglish, Cantonese, Mandarin (Putonghua)

7th Floor, One Citygate, 20 Tat Tung Road, Tung Chung, Lantau, Hong Kong

directions_walk1 mins walk from Tung Chung Station