Customer Services Leader

Intermediate (3-6 years)

Technical Skills

  • Customer Service
  • Microsoft Excel
  • Microsoft Powerpoint
  • Microsoft Word
  • Travel Arrangements

Job Description

Customer Services Leader

Hong Kong Aviation Ground Services Limited (HAGSL)

Hong Kong Aviation Ground Services Limited (HAGSL) started operation in 2014 to provide ground handling services (self-handling and third party handling) at Hong Kong International Airport. HAGSL is a wholly-owned subsidiary of Hong Kong Airlines.

Our Service Approach

Passion to deliver

Extra to give

Options to offer

Promise to fultill

Lasting impression to create

Emotionquotient to serve


In order to cope with our expansion, we are currently seeking high caliber candidates for the following position:-


Customer Services Leader (HAGSL/OP-SL/COM)


  • Flights monitor for check-in, arrival and boarding gate;
  • Flights Editing and flights monitoring on seat controller;              
  • Handle difficult situations on site and off site including delayed and overbooked flights;
  • Handle real time customer complaints; 
  • Conduct pre-flight briefing to Landside / Airside on a daily basis;
  • Complete & issue reports on a daily basis, including Traffic Report and Daily Report;     



  • Form 5 graduate or above with at least 5 subjects passed in HKCEE or minimum Level 2 in 5 HKDSE New Senior Secondary Subject (including English and Chinese language) or equivalent;
  • Customer-oriented with excellent communication, presentation and problem solving skills;
  • At least 3 years customer service experience preferred in aviation/ tourism industry;
  • Able to work independently under high pressure;
  • Customer-oriented with excellent communication and presentation skills;
  • Good command of spoken English, Cantonese and Mandarin;
  • Proficient in MS Excel, Word and Power Point;
  • Willing to take shift duties.


We offer an attractive employment package including free travel privilege* and staff training & development to successful candidates. For interested parties, please send your full resume with availability, current and expected salary to General Affairs Manager, Hong Kong Aviation Ground Services Limited by e-mail (with position applying for and reference number quoted in the subject). We are also welcome for sending your full name and interest position by whatsapp at 90278119.

Please download and bring along the completed Employment Application Form after interview appointment has been made.

To understand more of our company and other vacancies, please visit our website at


Free Travel Privilege

  • Employee and his/her family & friends (for single employee) will be benefit from the free and the lowest fare travel arrangement
  • All destinations flown by HK Airlines and its partners
  • Free tickets, maximum 10-round trip per year
  • 2 more round trip free tickets will be granted to the employee who has completed 5-year of continuous service


All applications will be treated in strict confidentiality and used for recruitment purposes only. Applicants who are not invited for interview within 4 weeks may consider their applications unsuccessful.

Employment TypeFull-time
Career LevelIntermediate (3-6 years)
Education LevelLower Secondary
LanguageEnglish, Cantonese, Mandarin (Putonghua)

7th Floor, One Citygate, 20 Tat Tung Road, Tung Chung, Lantau, Hong Kong

directions_walk1 mins walk from Tung Chung Station