Customer Services Duty Manager, Operations

Senior (6-10 years)

Technical Skills

  • Customer Service
  • Microsoft Excel
  • Microsoft Powerpoint
  • Microsoft Word
  • Travel Arrangements

Job Description

Customer Services Duty Manager, Operations

Hong Kong Aviation Ground Services Limited (HAGSL)

Hong Kong Aviation Ground Services Limited (HAGSL) started operation in 2014 to provide ground handling services (self-handling and third party handling) at Hong Kong International Airport. HAGSL is a wholly-owned subsidiary of Hong Kong Airlines.

Our Service Approach

Passion to deliver

Extra to give

Options to offer

Promise to fultill

Lasting impression to create

Emotionquotient to serve


In order to cope with our expansion, we are currently seeking high caliber candidates for the following position:-


Customer Services Duty Manager, Operations 


 Job Responsibilities:

  • Supervise landside and airside passenger services functions and liaise closely with   concern departments to ensure the required service standards are always delivered;
  • Update major flight disruption / creeping delay develops and submit handling reports;
  • Handle difficult situations on site and off site including delayed and overbooked Flights;
  • Handle real time customer complaints;
  • Execute administrative projects as assigned by Superior;
  • Monitor all frontline staffs to take safety briefing and case sharing by daily;
  • Assist VIPs on departure and arrival as and when necessary.


  • F.7 graduated or above with passes in Use of English and Chinese Language & Culture in HKASL or equivalent;
  • Possess minimum 6 years’ experience in airport operations and customer service field, preferably with at least 2 years in service leader or supervisory position;
  • Customer-oriented with excellent communication and presentation skills;
  • Good command of spoken English and Cantonese, and Mandarin;
  • Proficiency in MS Excel, Word and Power Point;
  • Able to work independently under high pressure;
  • Willing to take shift duties.

We offer an attractive employment package including free travel privilege* and staff training & development to successful candidates. For interested parties, please send your full resume with availability, current and expected salary to General Affairs Manager, Hong Kong Aviation Ground Services Limited by e-mail (with position applying for and reference number quoted in the subject). We are also welcome for sending your full name and interest position by whatsapp at 90278119.

Please download and bring along the completed Employment Application Form after interview appointment has been made.

To understand more of our company and other vacancies, please visit our website at

Free Travel Privilege

  • Employee and his/her family & friends (for single employee) will be benefit from the free and the lowest fare travel arrangement
  • All destinations flown by HK Airlines and its partners
  • Free tickets, maximum 10-round trip per year
  • 2 more round trip free tickets will be granted to the employee who has completed 5-year of continuous service

All applications will be treated in strict confidentiality and used for recruitment purposes only. Applicants who are not invited for interview within 4 weeks may consider their applications unsuccessful.

Employment TypeFull-time
Career LevelSenior (6-10 years)
Education LevelNon-specified
LanguageEnglish, Cantonese, Mandarin (Putonghua)

7th Floor, One Citygate, 20 Tat Tung Road, Tung Chung, Lantau, Hong Kong

directions_walk1 mins walk from Tung Chung Station