Technical Support Engineer

Full-time
Intermediate (3-6 years)

Posted 

Technical Skills

  • Active Directory
  • Domain Name Server Protocol
  • Linux
  • Marketing
  • Microsoft Access
  • Project Management
  • Sales
  • SQL
  • Tendering
  • Training
  • WAN

Job Description

Technical Support Engineer

Location: HKG-N-Hong Kong

  • To perform product evaluation, system testing and project management in manufacturer aspect. 
  • To provide presales support to customer such as product presentation and demonstration
  • To provide after sales support both onsite and offsite.
  • To liaise with global technical team and 3rd party suppliers to resolve all technical issues of products via email or phone call.
  • To organize and conduct technical certification training to internal team and external customers
  • To create and maintain up-to-date technical bulletins for customers.
  • To study & compare the features and limitation of the company’s and competitors’ products
  • To support sales and marketing team for tender response
  • To work with customers/consultants on system configuration and technical specification
  • To propose and develop new unique features / solution, from our product lines, in order to keep pace with market trend
  • Work in conjunction with Sales and Marketing Teams to ensure Sales & Marketing plans are in line with overall Company objectives
  • To achieve total customer satisfaction with quantitative measurement
  • To work outside normal working hours, as needed

Qualifications

  • Engineering or IT academic background, Building Service / Electronic / Computer degree preferred.
  • Min 3 years relevant working experience in ELV industry and security product support including Access Control System (ACS), CCTV, Home & Intrusion System.
  • Min 3 years’ experience in Microsoft Windows OS and SQL Database troubleshooting
  • Technical knowledge in Networking, Server / Client, TCP/IP, DNS, DHCP, LAN, WAN, Routing, Active Directory, Windows OS, Linux, Wireshark, RS485, RS232
  • Strong communication and documentation skill.
  • Strong analytical thinking for problem-solving, self-motivated, willing to take ownership and learn new technology.
  • Proficiency in both written and spoken English and Chinese. Putonghua will be an advantage.
  • Travel may be required.
Employment TypeFull-time
Career LevelIntermediate (3-6 years)
Education LevelNon-specified
LanguageEnglish, Cantonese, Mandarin (Putonghua)