Technical Support Engineer

Full Time
Intermediate (3-6 years)
English, Cantonese

Job Description

Technical Support Engineer

Location: HKG-N-Hong Kong

 To perform product evaluation, system testing and project management in manufacturer aspect.
 To provide presales support to customer such as product presentation and demonstration
 To provide after sales support both onsite and offsite.
 To liaise with global technical team and 3rd party suppliers to resolve all technical issues of products via email or phone call.
 To organize and conduct technical certification training to internal team and external customers
 To create and maintain up-to-date technical bulletins for customers.
 To study & compare the features and limitation of the company’s and competitors’ products
 To support sales and marketing team for tender response
 To work with customers/consultants on system configuration and technical specification
 To propose and develop new unique features / solution, from our product lines, in order to keep pace with market trend
 Work in conjunction with Sales and Marketing Teams to ensure Sales & Marketing plans are in line with overall Company objectives
 To achieve total customer satisfaction with quantitative measurement
 To work outside normal working hours, as needed


 Engineering or IT academic background, Building Service / Electronic / Computer degree preferred.
 Min 3 years relevant working experience in ELV industry and security product support including Access Control System (ACS), CCTV, Home & Intrusion System.
 Min 3 years’ experience in Microsoft Windows OS and SQL Database troubleshooting
 Technical knowledge in Networking, Server / Client, TCP/IP, DNS, DHCP, LAN, WAN, Routing, Active Directory, Windows OS, Linux, Wireshark, RS485, RS232
 Strong communication and documentation skill.
 Strong analytical thinking for problem-solving, self-motivated, willing to take ownership and learn new technology.
 Proficiency in both written and spoken English and Chinese. Putonghua will be an advantage.
 Travel may be required.

Technical Skills

  • Active Directory
  • Domain Name Server Protocol
  • Linux
  • Project Management
  • SQL