Hilton Worldwide

Assistant Captain - Lobby Lounge

Hilton Worldwide
Full Time
Admiralty
Non-specified
Lead (more than 10 years)
Non-specified
English

Job Description

Assistant Captain - Lobby Lounge

Location: Conrad Hong Kong, Pacific Place, 88 Queensway, HONG KONG, HONG KONG

An Asst. Captain with Conrad Hotels and Resorts is responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience while having extensive knowledge of menu offerings.

What will it be like to work for this Hilton Brand?

Smart luxury is at the core of everything Conrad Hotels & Resorts does. We offer our guests one-of-a-kind experiences, service that's intuitive and connections to people and places near or far. We're the destination of a new generation of global travelers for whom life, business, and pleasure seamlessly intersect. People who know that the greatest luxury is the luxury of being yourself.

If you understand what it's like to juggle life, business, and pleasure and know how to bring a sense of luxury to that type of travel experience, you may be just the person we are looking for to work as a Team Member with Conrad Hotels & Resorts. Because it's with Conrad Hotels & Resorts where we promise our Guests the luxury of just being themselves.

What will I be doing?

As an Asst. Captain, you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience. A Station Waiter/ess would also be required to have extensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest standards:

  • Manage guest queries in a friendly, timely, and efficient manner

  • Serve Alcoholic/non-Alcoholic beverages in conjunction with licensing/liquor regulations for residents and non-residents

  • Ensure knowledge of menu and all products

  • Ensure mis-en-place is well stocked at all floor stations

  • Follow correct reporting procedures if faced with issues

  • Ensure Food and Beverage orders are of a consistently good standard and delivered in a timely manor

  • Practise Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene

  • Comply with hotel security, fire regulations and all health and safety legislation



What are we looking for?

An Asst. Captain serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Positive attitude

  • Good communication skills

  • Committed to delivering high levels of customer service

  • Excellent grooming standards

  • Flexibility to respond to a range of different work situations

  • Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Experience in Food & Beverage department and/or industry

  • Previous experience of cash handling

  • Knowledge of Food Hygiene Regulations



What benefits will I receive?

Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of the The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.

Learn more now about Conrad Hotels & Resorts --- where you'll enjoy the luxury of being yourself.

A high-profile destination
More than doubling the number of Conrad properties by 2014
Conrad Hotels & Resorts celebrates 25 years of success in the hospitality industry

Technical Skills

  • Cash Handling
  • Customer Service
  • Health and Safety