Banquet Service Manager

Hilton Garden Inn
Full Time
Lead (more than 10 years)
Bachelor
English, Cantonese, Mandarin (Putonghua)

Job Description

Banquet Service Manager

Location: Mongkok

Responsibilities

  1. Manage the daily operation of the newly set-up for Banquet Team
  2. Maintain exceptional levels of customer service
  3. Recruit, manage, train, and develop the team and casual workers to achieve total guests' experiences
  4. Assist with annual and mid-year appraisals with Team Members
  5. Handle guests’ queries in an efficient and professional manner
  6. Work within budgeted guidelines
  7. Assist in setting departmental targets and objectives, work schedules, budgets, and policies and procedures
  8. Work closely with all relevant departments to ensure all furniture and equipment is well-prepared before / after event functions
  9. Conduct daily briefing for the purpose of updating the Team Members on special events and review on ad-hoc issues
  10. Accountable for monthly stock takes
  11. Comply with food hygiene and work safety
  12. Assist other departments wherever necessary and maintain good working relationships

Requirements

  1. Minimum 10 years of relevant working experience in Hotel Industry, at least 5 years of in-charge position
  2. Degree holder in Hospitality Management or relevant discipline
  3. Knowledge of Banquet & Event service operations
  4. Strong communication, interpersonal, problem solving, self-motivated, detail-oriented, leadership skills
  5. Willing to take up flexible work schedules
  6. Previous Hotel opening experience will be an advantage  
  7. Good command of both written and spoken English and Chinese. Putonghua knowledge would be an advantage

We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide

Interested parties please apply with full resume, present and expected salary to Human Resources Department by email to [email redacted, apply via Jobable].


Technical Skills

  • Appraisal
  • Budgets
  • Customer Service
  • Training