Deskside Support Engineer

Highsource Technology
Full Time
Junior (less than 3 years)
Higher Diploma / Foundation Year / Associate Degree
English, Cantonese, Mandarin (Putonghua)

Job Description

Deskside Support Engineer

Responsibilities:

  • Hardware and software support for customers
  • Handle customer phone calls and log every call detail by following predefined policy and procedure
  • Onsite service support to meet customer’s requirement
  • Diagnosing problems and determining the severity and escalate problems to supervisor
  • Updating user on service status and give recommendation

Requirements:

  • School Certification or diploma in technology or IT related discipline
  • Solid experience on hardware support on PC, notebook or printer
  • Demonstrated ability to learn on new skills via both instructor-led and self- training coursework
  • Strong sense of responsibility and troubleshooting skill
  • Capable to work under tight schedule with minimal supervision
  • Fast learner and can work as a team
  • Onsite support is required within different sites in HK
  • Good interpersonal and communication skills
  • Proficiency in spoken and written English, Mandarin and Cantonese
  • 2 years related experience

Benefits:

  • 13 Months Pay.

A competitive salary package will be negotiated with the right candidate based on skill and experience.
If you have an interest in this position, kindly send your CV along with a cover letter to [email redacted, apply via Jobable]

All applications will be treated with strict confidence and used for recruitment purposes only.


Technical Skills

  • Training