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Guest Services Manager (Duty Manager)

Harbour Plaza Hotels and Resorts

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Guest Services Manager (Duty Manager)

Intermediate (3-6 years)


Technical Skills

  • Customer Service

Job Description

Guest Services Manager (Duty Manager)

Location: Fortress Hill

Job Descriptions:

  • To represent management and take charge of situations and make necessary decisions in the absence of the Department heads
  • To provide and ensure efficient and quality front line guest services at all time
  • To maintain smooth relationships between management and guests, resolve problems arising from guests’ complaints and attend inquiries with dispatch and report all guest complaints, compliments, and suggestion to the management
  • To maintain comments and complaints relating to service standards and take any necessary action to achieve the highest level of hospitality service


  • Minimum 5 years hotel operations experience with at least 2 years in supervisory level in Front Desk or Guest Services areas
  • Neat and well groomed appearance
  • Good command in English, Cantonese and Mandarin with strong interpersonal and communication skills
  • Strong analytical skill and can work independently under pressure
  • Friendly and guest oriented
  • Knowledge of Opera system
  • Degree or Diploma holder or related discipline

有意應徵者,請將個人履歷、要求待遇電郵到 [email redacted, apply via Jobable] 或 傳真至 3908-6865。如有查詢,可致電 2121-2643與人力資源部梁先生聯絡。或 Whatsapp 9700-1793。

Please state clearly your position of interest and apply in confidence with your resume stating your current and expected salary to [email redacted, apply via Jobable]. or Whatsapp 9700-1793.

We are an equal opportunity employer and welcome applications from all qualified candidates.  The information provided will be treated in strict confidence and used only for consideration of your application for relevant/similar post(s) within Harbour Plaza Hotels & Resorts.  Applicants not hearing from us within 8 weeks from the date of advertisement may consider their applications unsuccessful.  All personal data of unsuccessful applicants will be destroyed after the recruitment exercise when no longer required.

Employment TypeFull-time
Career LevelIntermediate (3-6 years)
Education LevelHigher Diploma / Associate Degree
LanguageEnglish, Cantonese, Mandarin (Putonghua)
Harbour Plaza Hotels and ResortsHospitality, Food and Beverage

7 Metropolis Drive, Hung Hom

directions_walk17 mins walk from Whampoa Station