SENIOR CUSTOMER RELATIONSHIP ASSOCIATE(5.5-day work) (Salary: $18 – 20K)

Harbour City Estates
Full Time
Junior (less than 3 years)
Higher Diploma / Foundation Year / Associate Degree
English, Cantonese, Mandarin (Putonghua)

Job Description

SENIOR CUSTOMER RELATIONSHIP ASSOCIATE(5.5-day work) (Salary: $18 – 20K)

Job Responsibilities:

  • To handle enquiries from members of loyalty program at members' lounge and concierge
  • To handle membership acquisition and redemption of membership benefits and gifts
  • To maintain excellent relationship with members by providing quality service as well as personal shopping service
  • To perform any other duties as assigned in a diligent and conscientious manner
  • To assist in organizing VIC events

Requirements:

  • Passionate in retail and hospitality work
  • Pleasant, proactive and customer-oriented with good manners
  • Diploma or above preferably in Hospitality/ Tourism/ Business related disciplines
  • 2 - 3 years of experience in membership management, hospitality or sales industry
  • Good command of Cantonese, English, Putonghua 

Successful candidates will be provided with a tailor-made induction course to get familiar with our shopping mall and to acquire necessary customer service skills. On-going classroom and on-the-job trainings will be provided where appropriate for a successful long-term career development within the Company.

We offer competitive salary package commensurate with experience and qualifications. Interested parties please send full resume stating contact telephone number, date available, present and expected salary, Chinese & English exam results in HKCEE / DSE / HKAL to [email redacted, apply via Jobable]. Please quote the position reference number on the application.

(Personal data provided will be used strictly in accordance with the Company's personal data policy which is available upon request)


Technical Skills

  • Sales