Temporary Retail Collections Clerk (Unsecured Loans) - 12 months

Contract, Full-time

Technical Skills

  • Customer Service
  • Microsoft Access
  • Microsoft Excel
  • Microsoft Word
  • Negotiation
  • Telemarketing

Job Description

Temporary Retail Collections Clerk (Unsecured Loans) - 12 months

Temporary Retail Collections Clerk (Unsecured Loans) - 12 months

Risk and Compliance - Retail Credit Risk Management

Hang Seng's Risk and Compliance ("RKM") strives to maintain a well-balanced risk profile for the Bank while enabling businesses to thrive. Our team actively manages a varied and dynamic range of risk types. We are dedicated to collaborate with businesses, other functional units and regulatory bodies to develop and implement robust and customized risk management frameworks and measures to maintain the strong market position of the Bank.

Retail Credit Risk supports businesses to achieve the optimal profits within the Bank's risk appetite by reviewing and monitoring the retail credit portfolio through policies, procedures, systems and predictive models, and managing problem loans effectively.

We are currently seeking a high caliber professional to join our department as Temporary Retail Collections Clerk.

Principal responsibilities:
  • Perform dunning calls to collect delinquent account balances and minimize bad debt losses
  • Negotiate with customers of delinquent account for debt repayment
  • Assist in compiling MIS reports and performing User Acceptance Test on system enhancement and development
  • Provide administrative support to debt collection operations
  • Associate degree or above
  • Strong self-motivation, with ability to work independently and under pressure
  • Good interpersonal, negotiation and problem solving skills
  • Good knowledge of application software such as MS Word, Excel and Access
  • Proficiency in both English and Chinese, with fluency in Putonghua an advantage
  • Candidates with prior telemarketing or call centre exposure are welcome to apply
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
e-mail: [email redacted, apply via Jobable]
Employment TypeContract, Full-time
Education LevelHigher Diploma / Associate Degree
LanguageEnglish, Cantonese, Mandarin (Putonghua)
Hang Seng BankFinancial Services, Retail and Commercial Banking

83 Des Voeux Road Central

directions_walk10 mins walk from Central Station