Hang Seng Bank

Temporary Banking Operations Officer (5-month)

Hang Seng Bank
Junior (less than 3 years)

Job Description

Temporary Banking Operations Officer (5-month)

Temporary Banking Operations Officer (5-month)

Service Delivery - Banking Operations

Hang Seng's Service Delivery is a team of experienced banking operations professionals who strive for delivering time-to-market, efficient and world-class processing services to customers, corporations, financial institutions and internal units.

Banking Operations, supporting account opening services, including customer due diligence and ongoing account maintenance.

Should you join our Service Delivery, you will focus on delivering excellent services through teaming up with fellow colleagues, business partners and Group Services Centers. You will work closely with our branch staff, relationship managers, product owners and IT teams. You will be developed with skills and mindset for process ownership, quality and risk management, high performance coaching, adaptive operating model and effective cost management.

We are currently seeking a high caliber professional to join our department as Temporary Banking Operations Officer (5-month)..

Principal responsibilities:
  • Review client KYC profiles
  • Liaise with Front Office to analyze KYC information
  • Follow up on outstanding KYC documentation
  • Ensure all requisite information is gathered from clients consistently and efficiently to complete KYC profiles and meet regulatory requirements
  • Engage in ad hoc KYC remediation projects
  • University degree in any discipline
  • Knowledge in banking practices and financial products
  • Experience in handling KYC / Customer Due Diligence / Customer onboarding will be highly regarded
  • Strong communication and analytical skills with ability to work collaboratively as a team
  • Contract period from September 2016 to end of January 2017, candidates who are immediately available are highly regarded
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
  • Fresh graduates are welcomed
e-mail: rechts@hangseng.com

Technical Skills

  • Client Onboarding
  • Customer Service
  • Due Diligence
  • Know Your Customer (KYC)