Hang Seng Bank

Senior Client Services Officer (Bills Operation)

Hang Seng Bank
Full Time
Junior (less than 3 years)
Higher Diploma / Foundation Year / Associate Degree
English, Cantonese, Mandarin (Putonghua)

Job Description

Senior Client Services Officer (Bills Operation)

Senior Client Services Officer (Bills Operation)

Commercial Banking - Global Trade and Receivables Finance

Hang Seng's Commercial Banking business provides customized one-stop financial solutions to our corporate customers, from prime small and medium-sized businesses to publicly listed companies.

For customers conducting business locally or around the world, we offer a comprehensive range of services including corporate lending, trade and receivables finance, structured loan, cash management, investment, treasury services, insurance and e-Banking services. As a reliable financial partner, we attend to the specific business needs of our customers and provide efficient tailor-made banking solutions through our relationship managers and dedicated specialists.

We are currently seeking a high caliber professional to join our department as Senior Client Services Officer (Bills Operation).

Principal Responsibilities:
  • Responsible for the provision of excellent trade services to customers through efficient execution of transactions, including but not limited to checking and handling of L/C, remittance, export and import documentations
  • Provide trade solutions and resolve discrepancies in documents/application with customers and related parties
  • Maintain cordial relationship with customers and identify potential financial needs
  • Assist in monitoring day-to-day trade processing quality, managing transactions workflow, handling customer enquiries and assisting team members to meet service pledge
  • Associate Degree / Higher Diploma or above
  • Minimum 2 years' bills operation experience, preferably in bills checker's role
  • Good knowledge of Trade and/or Receivables Finance
  • Good communication and analytical skills, with self-motivation and ability to work under pressure
  • Proficiency in both English and Chinese, fluency in Putonghua an advantage
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
(Candidates with less experience will be considered for the position of Client Services Officer.)
e-mail: reccmb@hangseng.com

Technical Skills

  • Analytics
  • Cash Management
  • Customer Service
  • Trade Finance