Hang Seng Bank

Senior Clerk

Hang Seng Bank
Full Time
Intermediate (3-6 years)
Higher Diploma / Foundation Year / Associate Degree
English, Cantonese

Job Description

Senior Clerk

Senior Clerk

Security and Fraud Risk Department (Fraud Risk)

Hang Seng's Risk and Compliance ("RKM") strives to maintain a well-balanced risk profile for the Bank while enabling businesses to thrive. Our team actively manages a varied and dynamic range of risk types. We are dedicated to collaborate with businesses, other functional units and regulatory bodies to develop and implement robust and customized risk management frameworks and measures to maintain the strong market position of the Bank.

Security and Fraud Risk - protecting our customers, staff and the Bank from security and fraud risk through deployment of a balanced mix of technology and personnel, provision of a safe environment and peace of mind to our customers and staff, and effective use of fraud intelligence, real time monitoring system and timely investigation services.

We are currently seeking high caliber professionals to join our department as Senior Clerk.

Principal responsibilities:
  • Organize and maintain files of records and correspondence in both orderly and confidential nature
  • Undertake suspicious counterfeit banknote handling
  • Answer telephone calls, records and relay messages plus respond to phone inquiries; arrange appointments, meetings, and other routine clerical duties
  • Coordinate the investigation correspondence between different departments and undertake fraud cases data input in Bank's IT systems
  • Maintain and develop close relationship with counterparts, other financial institutions and law enforcement agencies. Offer assistance to them in related affairs with a view to protect Bank's interest and reputation
  • Apart from the bank-wide training on different banking tools and products, attend specialized training on fraud and suspicious transaction reporting
  • Maintain the Group's/ Bank's internal control standards, implement and observe the Group's/ Bank's Compliance Policy and maintain awareness of operational risk and minimize the likelihood of it occurring
  • Maintain the Group's/ Bank's internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators
  • Implement the Group's/ Bank's Compliance policy, as applicable to their role
  • Maintain awareness of the Operational Risk scenario associated with their role and ensure that all actions during their employment with the Group/ Bank take account of the likelihood of operational risk occurring
  • Diploma holder or relevant qualification
  • Minimum 3 years' banking experience
  • With good knowledge in various banking systems, and major banking operations e.g. remittances, deposit, etc
  • Good analytical, leadership and communication skills
  • Ability to work independently and to make prompt decision
  • Proficiency in both written English/Chinese and spoken Chinese, with PC literacy
  • Good computer knowledge, including working knowledge in MS EXCEL and internet
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
e-mail: recruit16@hangseng.com

Technical Skills

  • Answering Telephones
  • Cash Handling
  • Compliance
  • Customer Service
  • Data Entry
  • Filing
  • Internal Control
  • Microsoft Excel
  • Operational Risk
  • Risk Management
  • Training