Hang Seng Bank

Senior Card Fraud Risk Officer

Hang Seng Bank
Full Time
Intermediate (3-6 years)
Higher Diploma / Foundation Year / Associate Degree to Bachelor
English, Cantonese, Mandarin (Putonghua)

Job Description

Senior Card Fraud Risk Officer


Senior Card Fraud Risk Officer

Risk and Compliance - Security and Fraud Risk Department(Fraud Risk)

Hang Seng's Risk and Compliance ("RKM") strives to maintain a well-balanced risk profile for the Bank while enabling businesses to thrive. Our team actively manages a varied and dynamic range of risk types. We are dedicated to collaborate with businesses, other functional units and regulatory bodies to develop and implement robust and customized risk management frameworks and measures to maintain the strong market position of the Bank.

Security and Fraud Risk - protecting our customers, staff and the Bank from security and fraud risk through deployment of a balanced mix of technology and personnel, provision of a safe environment and peace of mind to our customers and staff, and effective use of fraud intelligence, real time monitoring system and timely investigation services.

We are currently seeking a high caliber professional to join our department as Senior Card Fraud Risk Officer.

Principal responsibilities:
  • Monitor, support and perform quality control to ensure complete and smooth daily operation of first line activities in relating to card and lending fraud risk
  • Monitor and control the chargeback process and recovery action
  • Develop the merchant fraud monitoring strategy and perform review of merchant onboarding, behaviours and training
  • Monitor the progress, provide guidance and perform quality review of investigations related to card, merchants and lending fraud
  • Provide timely card fraud and lending fraud trend and MIs for both card issuing, acquiring businesses and unsecured lending
  • Work closely and negotiate with Card Schemes to ensure proper compliance and escalation of issues to card scheme
  • Provide professional review of card and unsecured loan related products and projects as Risk Steward
  • Conduct fraud risk review and check of any card and unsecured loan vendors
Requirements:
  • University degree or Diploma in business disciplines or related disciplines
  • Minimum of three years' banking experience with good understanding of bank products and services, experience in fraud risk management would be an advantage
  • Be proactive, vigilant and paying attentions to details
  • Good analytical mind
  • A team player with good communications skills
  • Proficiency in both English, Chinese and Putonghua
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
e-mail: [email redacted, apply via Jobable]
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Technical Skills

  • Analytics
  • Compliance
  • Customer Service
  • Quality Control
  • Risk Management
  • Training