Hang Seng Bank

Sales Officer / Senior Sales Representative

Hang Seng Bank
Full Time
Junior (less than 3 years)
Lower Secondary / F5 / GCSE
English, Cantonese, Mandarin (Putonghua)

Technical Skills

  • Customer Service
  • Mathematics
  • Sales
  • Telemarketing

Job Description

Sales Officer / Senior Sales Representative

Sales Officer / Senior Sales Representative

Channels Management - Customer Contact Centre

Hang Seng's Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years. Our team strives to provide professional services for a wide range of banking products to address customers' different services and financial needs.

We are currently seeking a high caliber professional to join our department as Sales Officer / Senior Sales Representative.

Principal responsibilities:
  • Handle customer enquiries and recommend appropriate banking solutions in professional manner
  • Promote general banking products and prepare quotations (if applicable) to customers
  • Provide all-rounded phone banking services and arrange customer appointment with branches
  • Proactively perform outbound telemarketing activities on retail banking products
  • Support the bank's initiatives when necessary
  • Form Five or above, with at least five subjects at Grade E / Level 2 / "Attained" or above in the HKCEE / HKDSE, including Chinese, English and Mathematics
  • Passes in the Insurance Intermediaries Qualifying Examinations Paper 1, 2 and 3 preferred
  • Minimum of one year's sales experience, with experience in general / medical / life insurance is an advantage
  • Strong customer service orientation, with good communication and phone skills
  • Proficiency in both English and Chinese, with proficiency in Putonghua an advantage
  • High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
(Candidates with less experience will be considered as Senior Sales Representative.)
e-mail: [email redacted, apply via Jobable]

Professional Qualifications

  • IIQE 1 - Principles and Practice of Insurance Examination
  • IIQE 2 - General Insurance Examination
  • IIQE 3 - Long Term Insurance Examination