Hang Seng Bank

Retail Collections Clerk (Unsecured Loans)

Hang Seng Bank
Full Time
Junior (less than 3 years)
Higher Diploma / Foundation Year / Associate Degree
English, Cantonese, Mandarin (Putonghua)

Job Description

Retail Collections Clerk (Unsecured Loans)

Retail Collections Clerk (Unsecured Loans)

Risk and Compliance - Retail Credit Risk Management

Hang Seng's Risk and Compliance ("RKM") strives to maintain a well-balanced risk profile for the Bank while enabling businesses to thrive. Our team actively manages a varied and dynamic range of risk types. We are dedicated to collaborate with businesses, other functional units and regulatory bodies to develop and implement robust and customized risk management frameworks and measures to maintain the strong market position of the Bank.

Retail Credit Risk supports businesses to achieve the optimal profits within the Bank's risk appetite by reviewing and monitoring the retail credit portfolio through policies, procedures, systems and predictive models, and managing problem loans effectively.

We are currently seeking a high caliber professional to join our department as Retail Collections Clerk.

Principal responsibilities:
  • Perform dunning calls to collect delinquent account balances and minimize bad debt losses
  • Negotiate with customers of delinquent account for debt repayment
  • Assist in compiling MIS reports and performing User Acceptance Test on system enhancement and development
  • Provide administrative support to debt collection operations
  • Associate degree or above
  • Strong self-motivation, with ability to work independently and under pressure
  • Good interpersonal, negotiation and problem solving skills
  • Good knowledge of application software such as MS Word, Excel and Access
  • Proficiency in both English and Chinese, with fluency in Putonghua an advantage
  • Candidates with prior telemarketing or call centre exposure are welcome to apply
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
(Candidates with less experience will be considered for the position of Temporary Retail Collections Clerk.)
e-mail: recruit16@hangseng.com

Technical Skills

  • Credit Risk
  • Customer Service
  • Microsoft Access
  • Microsoft Excel
  • Microsoft Word
  • Negotiation
  • Risk Management
  • Telemarketing