Hang Seng Bank

Project Implementation Manager

Hang Seng Bank
Full Time
Lead (more than 10 years)
Bachelor
English, Cantonese

Job Description

Project Implementation Manager


Project Implementation Manager

Commercial Banking - Customer Due Diligence

Hang Seng's Commercial Banking (CMB) business provides customized one-stop financial solutions to our corporate customers, from prime small and medium-sized businesses to publicly listed companies.

For customers conducting business locally or around the world, we offer a comprehensive range of services including corporate lending, trade and receivables finance, structured loan, cash management, investment, treasury services, insurance and e-Banking services. As a reliable financial partner, we attend to the specific business needs of our customers and provide efficient tailor-made banking solutions through our relationship managers and dedicated specialists.

We are currently seeking a high caliber professional to join our department as Project Implementation Manager.

Principal responsibilities:
  • Drive the implementation of new standard, framework and platform on Global Standard Customer Due Diligence (CDD) for all Commercial Banking customers and ongoing monitoring of end-to-end CDD process
  • Collaborate with internal stakeholders on development, implementation and regular review of CDD process flow with an aim to maintain highest standard of service and enhance work efficiency
  • Formulate and develop effective internal control mechanism to monitor CDD deployment including review priority, review completion progress, client exit, exception approval, feedbacks on customer queries / objections
  • Lead Assistant Project Implementation Manager(s) and upskill them with the required knowledge and mindset to deliver business goals with timely coaching and performance management
Requirements:
  • University degree in a related discipline or other relevant qualifications
  • Not less than 10 years of work experience in sales management / project & process management role, preferably in financial institutions
  • Sound knowledge in commercial banking, and Anti Money Laundering (AML) / Know Your Customer (KYC) regulatory requirements on corporate customers
  • Excellent communication, analytical and project management skills with strong sense of self-motivation
  • Team leadership experience preferred
  • Proficiency in both spoken and written English and Chinese
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
e-mail: [email redacted, apply via Jobable]
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Technical Skills

  • Anti Money Laundering (AML)
  • Cash Management
  • Customer Due Diligence
  • Customer Service
  • Internal Control
  • Know Your Customer (KYC)
  • Project Management
  • Sales
  • Sales Management