Personal Lending Officer


Technical Skills

  • Customer Service
  • Microsoft Access
  • Microsoft Excel
  • Sales

Job Description

Personal Lending Officer

Personal Lending Officer

Consumer Assets - Personal Lending Department

Hang Seng's Personal Lending business offers a full spectrum of personal loan products and services to customers, including Installment Loan, Tax Loan, Revolving Loan and overdraft. Our team develops product strategy, product propositions and pricing strategy for unsecured personal lending products while providing business direction to aggressively grow the product portfolio. With growing business, we are currently seeking high caliber professionals to join our department as Personal Lending Officer.

Principal responsibilities:
  • Assist the team to develop and execute personal loans' acquisition, portfolio and channel management programs to grow the Bank's market share and profitability
  • Provide program support, e.g. compile business reports, sales process monitoring, UAT, etc.
  • Perform market / portfolio analyses to support formulating business strategies
  • Monitor the performance of channels / sales teams and evaluate relevant programs results
  • Provide general support and administrative work of the team and assist in ad-hoc project
  • University degree or Diploma in a related discipline or other relevant qualifications
  • Minimum of one years' banking experience, with exposure to consumer lending is an advantage
  • Self-motivated, detail conscious and able to work independently with positive work attitude
  • Strong team orientation, with good communication and interpersonal skills
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
  • Proficiency in both English and Chinese
  • Proficiency in MS Office, including MS Excel and MS Access
(Candidates with less experience will be considered for the position of Assistant Personal Lending Officer.)
Employment TypeFull-time
Education LevelHigher Diploma / Associate Degree to Bachelor
LanguageEnglish, Cantonese
Hang Seng BankFinancial Services, Retail and Commercial Banking

83 Des Voeux Road Central

directions_walk10 mins walk from Central Station