Hang Seng Bank

Part-time Service Ambassador (until Nov 2017)

Hang Seng Bank
Full Time
Central
Non-specified
Junior (less than 3 years)
Lower Secondary / F5 / GCSE
English, Cantonese

Job Description

Part-time Service Ambassador (until Nov 2017)


Part-time Service Ambassador (until Nov 2017)

Retail Distribution

Hang Seng's Retail Distribution focuses on personal wealth management and financial services. Our one-stop wealth management initiatives are designed for both our affluent and mass integrated account customers. With more than 170 branches and automated banking centres, including over 50 Prestige Banking Centres for our high-end personal customers, we serve over half of the adult population, offering an extensive range of products.

We are currently seeking high-calibre individuals to join our department as Part-time Service Ambassador.

Principal responsibilities:
  • Direct customers to appropriate counters or automated channels proactively
  • Encourage customers to use automatic machines at branch
  • Handle general customer enquiries and make referral
  • Support branch operations and adhere to relevant guidelines and procedures
Requirements:
  • At least five subjects at Grade E / Level 2 / "Attained" or above in the HKCEE / HKDSE, including Chinese, English and Mathematics
  • Minimum 1 year customer service experience, preferable in banking
  • Required to work 4 days a week from 12:00 to 17:00
  • Strong service orientation with good communication skills
  • Proficient in both English and Chinese
  • High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
e-mail: recruit09@hangseng.com
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Technical Skills

  • Customer Service
  • Mathematics
  • Wealth Management