Multichannel Planning & Logistics Management Manager

Full-time
Senior (6-10 years)

Technical Skills

  • Compliance
  • Costing
  • Customer Service
  • Project Management
  • Sales

Job Description

Multichannel Planning & Logistics Management Manager


Multichannel Planning & Logistics Management Manager

Channels Management

We are currently seeking high caliber professionals to join our Sales Management Section as Multichannel Planning & Logistics Management Manager.

Principal responsibilities:
  • Manage the development of multi-channel integration strategy to unify the operation & systems workflow and ensure the consistency in service delivery
  • Analyze the existing business processes to identify the improvement areas
  • Propose the new initiatives to enhance customer experience, uplift the cost / operation efficiency and effectiveness, increase sales capacity and meet the internal & external compliance requirement
  • Drive and implement initiatives by liaising with business partners to meet the delivery schedule
  • Conduct the post-implementation evaluation for continuous improvement
Requirements:
  • University degree in Business Administration, Information Management or related discipline
  • Minimum of 8 years' experience in project management, with exposure in different sales and services models; previous experience in retail banking management, operation support service, and leading projects on banking system would be an advantage
  • Solid experience in managing retail banking channel, including strategy, projects, platform development; familiar with branch sales and operation processes
  • Sound operations and people management knowledge
  • Strong self-motivation, creativity and ability to work independently
  • Good communication and analytical skills
  • Proficiency in both English, Chinese and Putonghua
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
(Candidates with less experience may be considered for the position of Assistant Multichannel Planning & Logistics Management Manager.)
e-mail: [email redacted, apply via Jobable]
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Employment TypeFull-time
Career LevelSenior (6-10 years)
Education LevelBachelor
LanguageEnglish, Cantonese, Mandarin (Putonghua)
Hang Seng BankFinancial Services, Retail and Commercial Banking

83 Des Voeux Road Central

directions_walk10 mins walk from Central Station