Hang Seng Bank

Manager Operations and Control

Hang Seng Bank
Full Time
Intermediate (3-6 years)
English, Cantonese

Job Description

Manager Operations and Control

Manager Operations and Control

Insurance - Insurance Operations

We are currently seeking a high caliber professional to join our department as Manager Operations and Control.

Principal responsibilities:
  • Assist in formulating and implementing strategies on business initiatives/programmes to ensure provision of consistent and high quality service/business support to both internal and external customers to facilitate business development as well as to perform effective management and control on outsourced functions
  • Deliver transformational changes in digital customer services projects and manage the project status and deliverables from project owner perspectives
  • Manage and mitigate operational risks in accordance with the Group Standards Manual and relevant guidelines/standards
  • Collaborate with individuals across functions and ensure the progress of the projects
  • University graduate with degree preferably in business administration or related discipline
  • Minimum of 5 years' working experience in banking and/or insurance company
  • Strong interpersonal and project management skills
  • Good communication, analytical and report writing skills
  • Able to work independently and under pressure
  • Proficiency in both English and Chinese
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
(Candidates with less experience will be considered for the position of Assistant Operations and Control Manager.)
e-mail: recruit13@hangseng.com

Technical Skills

  • Business Development
  • Customer Service
  • Project Management
  • Report Writing