Hang Seng Bank

Head of Transformation

Hang Seng Bank
Full Time
Lead (more than 10 years)
English, Cantonese, Mandarin (Putonghua)

Job Description

Head of Transformation

Head of Transformation

HASE Operations, Services and Technology

We are currently seeking a high caliber professional to join Operations, Services and Technology as Head of Transformation.

Principal responsibilities:
  • Lead transformational changes for the Bank in alignment to the Group programmes and the Bank's strategies
  • Apply rigorous business case discipline and formulate clear and explicit performance indices
  • Maintain a high level of momentum for transformational change whilst ensuring consistency of solutions and standardization of processes and products
  • Monitor project progress and manage related key stakeholders to achieve goals and deliverables from the Bank's perspectives
  • Act as subject matter expert of change programmes within constraints such as tight budgets and aggressive timelines
  • University degree in Business Administration, Operational Research, Industrial Engineering or a related discipline
  • Minimum of 15 years' solid experience in project management, experience in managing change programmes / business transformation an advantage
  • Strong change orientation with commitment to delivering results under pressure and constraints
  • Good project leadership, with excellent people, communication and negotiation skills
  • Ability to mobilize resources and achieve win-win solutions for all stakeholders
  • Proficiency in both English and Chinese, fluency in Putonghua an advantage
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
e-mail: [email redacted, apply via Jobable]

Technical Skills

  • Budgets
  • Business Transformation
  • Customer Service
  • Negotiation
  • Project Management